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Home » customer service

Articles Tagged with ''customer service''

The Right Way to Disclose Surcharges to Customers
Best of Success Podcast

Surcharging Done Right: What Contractors Need to Know

Credit card fees can eat away at profits, but mishandling surcharges can cost contractors even more.
Jill Bloom is the Group Publisher of Building Enclosure, Roofing Contractor, and Walls & Ceilings.
Jill Bloom
AUTHOR-Thea-Dudley
Thea Dudley
August 26, 2025
No Comments
Finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.
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Hands placing shingles on a roof
Sponsored by TAMKO Building Products

Contractor Voices: Real World Roofing Success with TAMKO

Across the country, roofers share how TAMKO’s shingles protect homes and reputations — even in the harshest conditions.
August 14, 2025
No Comments
Four contractors, four regions, one conclusion: TAMKO’s Proline® shingles deliver when it matters most.
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Text messaging keeps roofing contractors connected to their clients

Why Texting Is the Secret Weapon for Roofing Contractors

With a proper strategy, text messages can become a powerful tool that drives revenue growth for roofing contractors
Philip-Portman
Philip Portman
July 28, 2025
No Comments
Your customers check their texts—so why aren’t you texting them? See why SMS is the new roofing industry essential.
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Rod Menzel

Roofing the GreatWay

The team at GreatWay Roofing in Moorpark, Calif., honors founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
July 7, 2025
3 Comments
Honoring GreatWay Roofing founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit
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The Hospitality Wheel: A New Blueprint for Leadership in Construction

Building Success Through Hospitality

How entrepreneur Billy Downs is growing Ford’s Garage.
Jill Bloom is the Group Publisher of Building Enclosure, Roofing Contractor, and Walls & Ceilings.
Jill Bloom
John Wyatt
June 30, 2025
No Comments
Billy Downs, president of Ford’s Garage, shares how his people-first leadership philosophy, rooted in his “Hospitality Wheel” concept, continues to drive business success and meaningful customer experiences.
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Kyle-Van-Boxel-headshot-with-Van-Boxel-logo
Roofing Distributor Profile

Profile: Kyle Van Boxel of Van Boxel Building Supply

A distributor and manufacturer of synthetic felt carves out a niche in the roofing supply industry
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
June 11, 2025
No Comments

Meet Kyle Van Boxel of Van Boxel Roofing Supply; his company combines manufacturing and distribution, delivering high-quality roofing materials at fair prices while experiencing enviable annual growth — all while remaining proudly independent.


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Jason Jimenez, owner and president of Gaspar Roofing
Contractor Profile: Gasper Roofing

Using Social Media to Build a Roofing Empire

Jason Jimenez overcame language barriers and more to create a successful roofing business in South Jersey
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
June 9, 2025
One Comment
From roofer to marketing maven, Gasper Roofing's $5.5 million success story proves a passion for customers beats any marketing degree.
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Roof Chief is a CRM that helps manage leads, secure jobs, schedule teams, communicate with clients and process payments in a user-friendly solution.
Technology News

Roof Chief Launches Integrated Payment Processing for CRMs

Technology allows contractors to accept credit card, ACH and digital wallet payments
Roofing Contractor
Roofing Contractor Staff
May 26, 2025
No Comments

Roof Chief adds integrated payments to its CRM, letting roofing contractors accept digital payments and streamline operations — boosting speed, cash flow, and customer trust.


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A contractor discusses a roofing job with homeowners
Sponsored Content

Homeowner's Survey: The Perspective of a Roofing Customer

Interactive Product Spotlight
May 15, 2025
A unique insight into homeowner expectations for residential roofing contractors regarding the overall experience of purchasing a roof.
Read More
IMPpro-logo-on-laptop-screen
Manufacturer News

All Weather Insulated Panels Launches IMPpro Customer Loyalty Program

Roofing Contractor
Roofing Contractor Staff
May 7, 2025
No Comments

AWIP's new loyalty program supports its dealer network through tools and resources, including from co-branded marketing materials and public bid lead generation support.


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Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Roofing Contractor audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Roofing Contractor or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

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  • Female standing in home kitchen doing accounting work from home calculates company financial statement, use calculator fill data results on laptop application, housewife manage family budget
    Sponsored byWatercress Financial

    Paying for a New Roof: What Homeowners Consider and What Contractors Should Know

  • A construction worker surrounded by so much data
    Sponsored byEpicor Software

    Supply Chain Optimization: Overcoming Challenges in the Building Supply Industry

  • Cover-Board-Spray Application
    Sponsored byH.B. Fuller

    Unlock the Power of Spray-Applied Canister Adhesives: Proven Tips for Safer, Faster, Smarter Application

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Events

March 31, 2026

The Number One Reason Roofers Lose Money on Insurance Jobs and How to Fix It

Insurance supplementing is one of the biggest profit leaks on insurance jobs, costing contractors time, money, and control. In this session, we’ll discuss how proper training and process alignment can help teams manage supplementing more effectively keeping key decisions in-house and profits where they belong.

April 23, 2026

Homeowners Survey: A Roofing Customer’s Journey in 2026

Join the experts as they break down the data on another set of questions aimed at gaining insights into the rapidly changing home roofing and restoration market. Roofing contractors can use this data and insight to better understand what factors influence a homeowner's contractor selection process. 

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