Customer service - Articles - Page 3

The Right Way to Disclose Surcharges to Customers

Best of Success Podcast

Surcharging Done Right: What Contractors Need to Know

Credit card fees can eat away at profits, but mishandling surcharges can cost contractors even more.

Jill Bloom

Thea Dudley

August 26, 2025

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Finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.

Contractor Voices: Real World Roofing Success with TAMKO

Across the country, roofers share how TAMKO’s shingles protect homes and reputations — even in the harshest conditions.

August 14, 2025

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Four contractors, four regions, one conclusion: TAMKO’s Proline® shingles deliver when it matters most.

Text messaging keeps roofing contractors connected to their clients

Why Texting Is the Secret Weapon for Roofing Contractors

With a proper strategy, text messages can become a powerful tool that drives revenue growth for roofing contractors

Philip Portman

July 28, 2025

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Your customers check their texts—so why aren’t you texting them? See why SMS is the new roofing industry essential.

Roofing the GreatWay

The team at GreatWay Roofing in Moorpark, Calif., honors founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit

Art Aisner

July 7, 2025

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Honoring GreatWay Roofing founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit

The Hospitality Wheel: A New Blueprint for Leadership in Construction

Building Success Through Hospitality

How entrepreneur Billy Downs is growing Ford’s Garage.

Jill Bloom John Wyatt

June 30, 2025

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Billy Downs, president of Ford’s Garage, shares how his people-first leadership philosophy, rooted in his “Hospitality Wheel” concept, continues to drive business success and meaningful customer experiences.

Roofing Distributor Profile

Profile: Kyle Van Boxel of Van Boxel Building Supply

A distributor and manufacturer of synthetic felt carves out a niche in the roofing supply industry

Chris Gray

June 11, 2025

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Meet Kyle Van Boxel of Van Boxel Roofing Supply; his company combines manufacturing and distribution, delivering high-quality roofing materials at fair prices while experiencing enviable annual growth — all while remaining proudly independent.

Jason Jimenez, owner and president of Gaspar Roofing

Contractor Profile: Gasper Roofing

Using Social Media to Build a Roofing Empire

Jason Jimenez overcame language barriers and more to create a successful roofing business in South Jersey

Chris Gray

June 9, 2025

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From roofer to marketing maven, Gasper Roofing's $5.5 million success story proves a passion for customers beats any marketing degree.

Roof Chief is a CRM that helps manage leads, secure jobs, schedule teams, communicate with clients and process payments in a user-friendly solution.

Technology News

Roof Chief Launches Integrated Payment Processing for CRMs

Technology allows contractors to accept credit card, ACH and digital wallet payments

Roofing Contractor Staff

May 26, 2025

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Roof Chief adds integrated payments to its CRM, letting roofing contractors accept digital payments and streamline operations — boosting speed, cash flow, and customer trust.

A contractor discusses a roofing job with homeowners

Homeowner's Survey: The Perspective of a Roofing Customer

Interactive Product Spotlight

May 15, 2025

A unique insight into homeowner expectations for residential roofing contractors regarding the overall experience of purchasing a roof.

Manufacturer News

All Weather Insulated Panels Launches IMPpro Customer Loyalty Program

Roofing Contractor Staff

May 7, 2025

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AWIP's new loyalty program supports its dealer network through tools and resources, including from co-branded marketing materials and public bid lead generation support.