Customer service - Articles - Page 3

Jason Jimenez, owner and president of Gaspar Roofing

Contractor Profile: Gasper Roofing

Using Social Media to Build a Roofing Empire

Jason Jimenez overcame language barriers and more to create a successful roofing business in South Jersey

Chris Gray, editor of Roofing Contractor and Roofing Supply Pro

June 9, 2025

From roofer to marketing maven, Gasper Roofing's $5.5 million success story proves a passion for customers beats any marketing degree.

Roof Chief is a CRM that helps manage leads, secure jobs, schedule teams, communicate with clients and process payments in a user-friendly solution.

Technology News

Roof Chief Launches Integrated Payment Processing for CRMs

Technology allows contractors to accept credit card, ACH and digital wallet payments

Roofing Contractor Staff

May 26, 2025

No Comments

Roof Chief adds integrated payments to its CRM, letting roofing contractors accept digital payments and streamline operations — boosting speed, cash flow, and customer trust.

A contractor discusses a roofing job with homeowners

Homeowner's Survey: The Perspective of a Roofing Customer

Interactive Product Spotlight

May 15, 2025

A unique insight into homeowner expectations for residential roofing contractors regarding the overall experience of purchasing a roof.

Manufacturer News

All Weather Insulated Panels Launches IMPpro Customer Loyalty Program

Roofing Contractor Staff

May 7, 2025

No Comments

AWIP's new loyalty program supports its dealer network through tools and resources, including from co-branded marketing materials and public bid lead generation support.

A hand holding a hammer, preparred to put a nail in a roof

Customer Retention

Roof Maintenance: Don’t Underestimate the Small Stuff

The misconception that rooftop maintenance is just handling minor work can come with a cost for roofing contractors

Tracey Donels

May 5, 2025

No Comments

Roof Maintenance jobs represent significant revenue and often serve as the lifeblood of repeat business and customer retention.

Tariffs, Immigration & M&A- What You Need to Know Now

Video/Podcast

Roofers React to Tariffs, Negative Emails

RC Legal Insights expert Trent Cotney, partner with Adams & Reese, explains the latest on how the Trump tariffs are impacting the roofing and construction trades.

April 24, 2025

In this video, RC Legal Insights Expert Trent Cotney explores the moving targets that tariffs have become and how concern is growing among roofing contractors.

Avoiding the Mediocrity Trap of "It's Fine" in Roofing

Don’t settle for less when it comes to your business, as it could cost you jobs, people and your reputation

Ricardo González

April 11, 2025

No Comments

Settling for "It's Fine" can lead to unforeseen consequences when it comes to roofing, including your reputation. Ricardo Gonález shows how to avoid the snare of "It's Fine."

Staff photo from The Roof Masters, based in San Diego, Calif.

Contractor Profile

From Risk to Rooftops: How The Roof Masters Built a California Success Story

Needing to be more present as parents helped create a lasting legacy

Bryan Gottlieb

April 7, 2025

2 Comments

Founded in 2015, San Diego-based The Roof Masters thrives under Rosa and Rudy Verdugo, balancing family needs with business growth, where the couple has built a contracting firm rated among the top 1% in California.

AccuLynx’s redesigned Field App ratings have surged by over 30%, the company said.

Technology News

AccuLynx Sees Surge in Mobile App Use and 5-Star Reviews

Company says adoption of second-generation mobile Field App continues to increase as it adds wave of new tools

Roofing Contractor Staff

April 2, 2025

No Comments

AccuLynx's redesigned Field App boosts customer satisfaction with streamlined proposals, faster contract approvals, and improved job communication tools.

Según Rosa Verdugo, la dueña, el equipo de RoofMasters es como una gran familia.

Latinos en Techado

Perfil del Contratista: The Roof Masters

La necesidad de ser más presentes como padres presentó una oportunidad para crear un legado duradero

Bryan Gottlieb

March 10, 2025

No Comments

The Roof Masters, en San Diego, prospera bajo la dirección de Rosa y Rudy Verdugo, equilibrando las necesidades familiares con el crecimiento empresarial, y se han convertido en uno de los techadores mejor calificados de California.