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Home » customer service

Articles Tagged with ''customer service''

Ango released its 2024 State of Home Spending report, offering insights for roofing pros.
News Analysis

What Consumers Think About Roofing? Angi Homeowner Report Offers Clues

Roofing scams, storm chasers, and demands for upfront payments, along with poor workmanship, are the top complaints, but it’s not all bad
Bryan Gottlieb
Bryan Gottlieb
January 28, 2025
2 Comments

Angi’s 2024 report reveals homeowners find roofing contractors essential yet costly, with trust issues, including contractor reliability and workmanship, persistent; but it’s not all bad.


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Two customers discussing roofing options with a sales representative

How to Make Your Customers the Heart of Your Roofing Business Strategy

Build trust, better customer service and referrals with these tips from Stronghouse Solutions
Anne Marshall.jpg
Anne Marshall
December 16, 2024
No Comments
Stronghouse Solutions CMO Anne Marshall shares how to build better trust and service with your roofing customers to turn them into referral machines.
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Guardian Roofing_vehicles.png
Roofing Awards

Guardian Roofing, Gutters & Insulation Named Best of Business Rate 2024 Roofing Contractor

Award recognizes the company's excellent customer service in the Auburn, Wash. area
Roofing Contractor
Roofing Contractor Staff
December 6, 2024
No Comments

The award is presented to companies that earn high marks based on their 100 most recent reviews with attention paid to those posted in the last 90 days.


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Sol Cerrada, presidenta de SYL Roofing Supply. Fotos cortesía de SYL Roofing Supply.
Latinos en Techado

Perfil de Distribuidor de Techos: Sol Cerrada, SYL Roofing Supply

Al servir a la comunidad latina en Florida, SYL Roofing Supply está experimentando un rápido crecimiento y éxito.
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
December 4, 2024
No Comments

Como una nueva incorporación a la distribución de techos, SYL Roofing Supply y su presidenta, Sol Cerrada, están generando impacto al centrarse en las necesidades del cliente y atender a la creciente comunidad latina en la industria del techado.


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SYL Roofing Sol Cerrada
Latinos in Roofing

Roofing Distributor Profile: Sol Cerrada, SYL Roofing Supply

By serving the Latino community in Florida, SYL Roofing Supply is experiencing rapid growth and success
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
December 4, 2024
No Comments

As a newcomer to roofing distribution, SYL Roofing Supply and its president, Sol Cerrada, are making waves by focusing on customer needs and catering to the growing Latino community in roofing.


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Owens Corning Roofing partners with Get The Referral to offer OCCN members a new referral app.
Technology Collaboration

Owens Corning Roofing Offers Customized Referral App

OC partners with business solutions provider Get The Referral for OCCN members
Roofing Contractor
Roofing Contractor Staff
September 13, 2024
No Comments

Owens Corning has partnered with Get The Referral to offer a branded referral app for its Roofing Contractor Network, streamlining referrals, rewards, and customer engagement.


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The four partners at RAMCON Roofing (pictured from left): Steve Kruse, Adam Burdine, Austin Burdine and Kyle Burdine.
Sponsored by Johns Mansville

Contractor Profile: RAMCON Roofing and a Superior Safety Mindset

Third-generation roofing operation in Tampa, Fla., places the most significant emphasis on safety, which allows quality and customer experience to shine by default
Bryan Gottlieb
Bryan Gottlieb
July 16, 2024
No Comments

Adam Burdine, his two brothers and founding partner Steve Kruse lead Tampa, Fla.-based RAMCON Roofing, a commercial firm emphasizing trust, communication, and quality, focusing on large commercial and industrial roof systems. 


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Creating a Better Rapport with Contractor Customers
Sales

VIDEO: Creating a Better Rapport with Contractor Customers

By using empathy and active listening, sales reps can create true value for their customers
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
May 7, 2024
No Comments

Would your customers choose their sales rep over a rebate? John DeRosa, director of contractor training at SRS Distribution, shares how sales reps can ensure they’re bringing value to customers.


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AnnaPodcast_customer_database.jpg
Podcast

Dear Anna: How Do I Turn my Database into a Goldmine?

Leveraging your existing customer database can produce a wealth of information to refine your marketing and lead generation
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
April 19, 2024
No Comments

Want an idea on how to leverage your existing customer base to improve lead generation? Art Unlimited CEO Anna Anderson goes a step further to provide multiple tactics that you can use to boost business.


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Reroofing Market Index Survey Q3 2023 - RC - TOF.jpg
Economic Indicators

Reroofing Market Index Survey for Q3 2023 Shows Bright Spots

Findings reflect front-line observations, principally from roofing contractors working on both low- and steep-slope reroofs
Bryan Gottlieb
Bryan Gottlieb
October 27, 2023
No Comments

The North American industry trade associations' amalgamated Quarterly Market Index Survey for Reroofing in Q3 2023 showed improved prospects compared to the same period a year earlier, with eight out of 10 respondents identifying as roofing contractors.


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