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Home » customer service

Articles Tagged with ''customer service''

Anna-Anderson-headshot-podcast-title-slide
Podcast

Dear Anna: How Do I Never Lose a Customer Again?

Learn tips and strategies on winning over customers and making them lifelong clients
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
Jill Bloom is the Group Publisher of Building Enclosure, Roofing Contractor, and Walls & Ceilings.
Jill Bloom
Anna Anderson, CEO of Art Unlimited
Anna Anderson
October 29, 2025
No Comments

Art Unlimited CEO Anna Anderson discusses strategies from the book “Never Lose a Customer Again” and how roofing contractors can apply them to their marketing and operations to win over customers.


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A Drone hovering over a roof

11 Ways to Use AI In Your Roofing Business

Our Criteria for Selecting AI Roofing Tools
Austin Ryder
Austin Ryder
October 15, 2025
No Comments

AI is evolving at an unprecedented rate and will continue to change faster and faster. Here are just a few suggestions on how you can use it to help grow and maintain your business.


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Young Guns - Wendy Lucas
2025 Young Guns

Roofing Reinvented

Young Gun Wendy Lucas
Tanja Kern headshot
Tanja Kern
October 3, 2025
One Comment
How Wendy Lucas turned an unexpected career pivot into a mission to transform client experience and inspire the next generation of roofing professionals.
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Young Guns - Charlie Rademacher
2025 Young Guns

Fitting Right In

Young Gun Charlie Rademacher
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
October 3, 2025
No Comments
After a major move from Manhattan, Charlie Rademacher fits right into the family business — focused on relationship-driven sales and service.
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Young Guns - Kenny Locatelli
2025 Young Guns

Roofing Concierge

Young Gun Kenny Locatelli
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
October 3, 2025
No Comments
Since entering roofing in 2017, Kenny Locatelli has built 180 Contractors into more than a roofing company — a service-driven business built on communication, vision and customer care.
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Young Guns Group Shot at Best of Success conference
2025 Young Guns

Young Guns 2025: Self-Starters

Standout roofing contractors under the age of 40 continue pushing their limits to drive success
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
October 3, 2025
No Comments
RC’s latest crop of young roofing professionals under age 40 made major life-changing decisions to explore their entrepreneurial sides in roofing.
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headshots of two men
Hiring News

FlashCo Adds Two Sales Reps to Expand Regional Reach

Castaneda And Swayne Join FlashCo To Strengthen Service
Roofing Contractor
Roofing Contractor Staff
September 11, 2025
No Comments

FlashCo hires Oscar Castaneda and Tanner Swayne to boost sales and service in the Southwest-South and Central-South regions, adding 26 years of experience.


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Roman's Roofing staff
Contractor Q&A Sponsored by QXO

Lessons in Leadership and Growth from Roman’s Roofing

Building trust with customers and suppliers is the key to success for this Midwest team of veteran roofers
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
September 10, 2025
No Comments
Learn how this company, founded by a small team of veteran roofing contractors, reached new success by focusing on customer care.
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A roofing professional installing United States Gypsum Securock Brand Roof Boards
Sponsored By
USG

Continuous Roofing Innovation: 20 Years of Securock® Brand Roof Boards

See how innovations like UltraLight technology and fewer fasteners translate into real productivity on the roof.
September 8, 2025
Explore why contractors and building owners alike rely on Securock® Brand Roof Boards to protect their reputation and deliver lasting results.
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Certainteed offers training and certification courses for roofing professionals

Supporting Contractors Through Education and Training Opportunities

Digital Spotlight
August 27, 2025

Online learning platforms offer flexible, on-demand courses that help contractors gain valuable knowledge in areas like project management, safety regulations, or advanced construction techniques.


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  • A construction worker surrounded by so much data
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    Supply Chain Optimization: Overcoming Challenges in the Building Supply Industry

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    It’s All in the Details – How to Avoid 4 Common Mistakes with Roofing Accessories

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Events

February 18, 2026

2026 State of the Industry Report

This webinar is a must-attend for all roofing contractors who are looking to understand:

  • Industry expectations for residential and commercial sales in 2026 and beyond
  • Market insights related to current and future installation trends
  • Emerging technologies impacting operations and customer care
  • How to address current and future industry challenges
  • Productivity and operational efficiency for improved profits
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