Articles Tagged with ''customer service''

Gavin May
2026 Young Guns

Living the Brand

Young Gun Gavin May
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
March 3, 2026
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Gavin May was a young father already working in the trades when he found his way into the roofing industry. At 25, he was earning money working as a countertop programmer running CNC machines, but he just couldn’t see a future in it.
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Griffin Libhart
2026 Young Guns

Remote Roofing

Young Gun Griffin Libhart
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
March 3, 2026
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Imagine a roofing sales process executed successfully over the phone, available remotely anywhere, anytime. Griffin Libhart could see it and is part of the team implementing the revolutionary process at One Day Roofing.
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IAM SMITH
2026 Young Guns

One Door at a Time

Young Gun Ian Smith
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
March 3, 2026
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Ian Smith’s love for roofing was born pounding the pavement, going door-to-door carrying a sales kit and a boatload of good intentions for homeowners faced with replacing a roof.
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ABC Supply Co., Inc., Q&A with Rich Thompson (pictured).
State of the Industry 2026

Roofing Industry Q&A 2026: ABC Supply Co.

Rich Thompson highlights how ABC Supply Co. maintains stability in a rapidly-evolving supplier world, while still innovating with technology, contractor engagement and more in this exclusive Q&A.
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
January 13, 2026
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You’ve seen the survey results, now roofing industry leaders weigh in on what will likely determine success – and failure – in 2026.
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Smart Strategies for Faster Collections
Legal Insights

The Art of Accounts Receivable

From customer vetting to payment plans, Trent Cotney outlines proven ways contractors can reduce risk, speed up collections and keep cash moving
Tanja Kern headshot
Tanja Kern
Trent Cotney, Attorney at Law
Trent Cotney
January 8, 2026
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Unpaid invoices are rising, and “wait and see” isn’t a strategy. In this episode, Trent Cotney shares practical ways to collect faster: vet customers upfront, track AR weekly, follow a consistent contact plan, use payment options, and know when owners should step in.


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A construction worker surrounded by so much data
Sponsored By
Epicor Software

Supply Chain Optimization: Overcoming Challenges in the Building Supply Industry

How technology, workforce investment, and smarter sourcing are reshaping resilience and growth
January 7, 2026
After years of disruption from inflation, labor shortages, and global instability, building supply companies face a pivotal moment. By strengthening supply chains through digital transformation, local sourcing, and workforce development, industry leaders can turn today’s challenges into lasting competitive advantages.
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