search
cart
facebook twitter linkedin youtube instagram Spotify Podcasts Apple Podcasts TikTok Spotify Podcasts Apple Podcasts TikTok
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • TOPICS
    • Cool Roofing
    • Event News
    • Latinos in Roofing
    • Low Slope
    • Legal
    • Metal
    • Project Profiles
    • Roofing Supply Pro
    • Roofing Safety
    • Steep Slope
    • Sustainable Roofing
    • Technology
  • EXCLUSIVES
    • Best of Success
    • Contractor Profile
    • IRE Show
    • Roofing Contractor of the Year
    • Top 100
    • Young Guns
    • State of the Industry
  • MULTIMEDIA
    • Videos
    • Podcasts
    • Roofing Quizzes
    • IRE Videos
    • Webinars
    • Infographics
  • PRODUCTS
    • New Products
    • Featured Products
  • COLUMNS
    • Editor's Note
    • Exit Planning
    • Guest Column
  • EVENTS
    • International Roofing Expo
    • Webinars
    • Best of Success Conference
    • Industry Events
  • DIRECTORY
    • Associations
    • Distributors
    • Manufacturer/Supplier
    • Business Services
    • Get Listed
  • MORE
    • Roofing Contractor Newsletters
    • Techos y Más Advisory Board
    • RC Store
    • Roofing Supply Pro
    • Custom Content & Marketing Services
    • Market Research
    • Sponsor Insights
    • Company Spotlights
    • Classifieds
      • Auctions
      • Business For Sale
      • Business Opportunities
      • Equipment For Sale
      • Positions Available
      • Products
      • Safety
      • Software
      • Services
      • Training
    • Contact Us
  • EMAGAZINE
    • eMagazine
    • Advertise
      • Editorial Calendar
      • Contact
    • Archive Issues
  • SIGN UP!
Home » customer service

Articles Tagged with ''customer service''

Creating a Better Rapport with Contractor Customers
Sales

VIDEO: Creating a Better Rapport with Contractor Customers

By using empathy and active listening, sales reps can create true value for their customers
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
May 7, 2024
No Comments

Would your customers choose their sales rep over a rebate? John DeRosa, director of contractor training at SRS Distribution, shares how sales reps can ensure they’re bringing value to customers.


Read More
AnnaPodcast_customer_database.jpg
Podcast

Dear Anna: How Do I Turn my Database into a Goldmine?

Leveraging your existing customer database can produce a wealth of information to refine your marketing and lead generation
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
April 19, 2024
No Comments

Want an idea on how to leverage your existing customer base to improve lead generation? Art Unlimited CEO Anna Anderson goes a step further to provide multiple tactics that you can use to boost business.


Read More
Reroofing Market Index Survey Q3 2023 - RC - TOF.jpg
Economic Indicators

Reroofing Market Index Survey for Q3 2023 Shows Bright Spots

Findings reflect front-line observations, principally from roofing contractors working on both low- and steep-slope reroofs
Bryan Gottlieb
Bryan Gottlieb
October 27, 2023
No Comments

The North American industry trade associations' amalgamated Quarterly Market Index Survey for Reroofing in Q3 2023 showed improved prospects compared to the same period a year earlier, with eight out of 10 respondents identifying as roofing contractors.


Read More
AnnaPodcast_1170x878_090723.jpg
Podcast

Dear Anna: How Do I Create Residual Revenue Opportunities?

Commercial and residential roofers can use these tips to potentially generate additional revenue
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
September 7, 2023
No Comments

Art Unlimited CEO Anna Anderson shares how roofing contractors can find additional revenue opportunities from a source readily available to them.


Read More
2023-DW-Hawaii-401.jpg
Distributor Profile

Profile: David Cusey, DW Distribution

President and regional manager finds a way to make his business and his customers succeed
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
August 22, 2023
No Comments

From side jobs at Home Depot to becoming president of a regional distributor, David Cusey has always emphasized the need to find a way to help customers succeed.


Read More
Sprayworks_Customer Appreciation-TOF.jpg

SprayWorks Equipment Hosts ‘Customer Appreciation Day'

Event is open to customers and those interested in learning more about spray foam and coatings
Roofing Contractor
Roofing Contractor Staff
August 1, 2023
No Comments

SprayWorks Equipment, based in Kent, Ohio, is hosting its sixth annual ‘Customer Appreciation Day’ from 11 a.m.-3 p.m. on Friday, August 25, at the SprayWorks Equipment office in Kent, Ohio.


Read More
Social Media

Putting Social Media to Work for Your Roofing Business

Posting attention-grabbing photos displaying your craft is just one example of how roofers can leverage their social media.
Paul Scelsi
July 31, 2023
One Comment
Posting attention-grabbing photos displaying your craft is just one example of how roofers can leverage their social media.
Read More
jobnimbus-logo

JobNimbus Acquires Roofer Marketers

Acquisition of digital marketing agency expands capabilities for roofing contractors
April 10, 2023
2 Comments

JobNimbus says the acquisition will expand JobNimbus' CRM capabilities for the roofing industry and provide Roofer Marketers' clients with a more robust solution.


Read More
american-football-1397324_1280.jpg

Ways Roofing Distributors Should Matter to Their Customers

image of Todd Skaggs, Author Bio on Roofing Supply Pro powered by Roofing Contractor
Todd Skaggs
April 10, 2023
No Comments

Being involved with customers is more than just dropping off doughnuts and checking in. Roofing distributors should be involved, and here’s how.


Read More
Possibly the most critical — and as often underappreciated — part of business is customer service

Commit To Be Relentless About Client Satisfaction

Paul Scelsi
March 15, 2023
One Comment
Veteran Customer Service Manager Shares Secrets to Successful Customer Relations
Read More
Previous 1 2 3 4 5 6 7 8 9 10 11 … 19 20 Next
Manage My Account
  • eMagazine Subscription
  • Sign Up for the Newsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Roofing Contractor audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Roofing Contractor or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • A finished comercial roof with a white coating
    Sponsored byFlashCo

    Best Practices for Allocating Scarce Labor Resources: Don’t Forget the Accessories

  • A metal roof
    Sponsored byWestlake Royal Building Products

    Metal Roofing Products That Protect Homes from Hurricanes and Build Pro Reputations

  • 3 men standing on a loading dock near a semi truck
    Sponsored by10X Roofing

    Why Good Roofers Struggle to Grow

Popular Stories

Androscoggin County Courthouse

Legal Roundup: Roofing Contractors Face Criminal Charges in Four States

3 men standing on a loading dock near a semi truck

Why Good Roofers Struggle to Grow

Tesla Solar Roof

Tesla Solar Roof Exit Leaves Contractors Facing Costs, Service Questions

Events

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

On Demand In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

September 24, 2026

The 7 Promotes to Grow Your Roofing Business

Most roofing owners are great at the work. Knowing how to communicate what you do, why it matters, and what sets your business apart is just as important.

This session breaks down the 7 Promotes every roofing owner should know. From your personal story and value proposition to your hiring pitch, each one helps you communicate more clearly with homeowners, employees, and potential hires.

View All Submit An Event

Be in the forefront of the roofing industry!

Join thousands of professionals today. Shouldn’t you know what they know?

JOIN NOW!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • TikTok
    • YouTube
    • X
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing