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Home » customer service

Articles Tagged with ''customer service''

SYL Roofing Sol Cerrada
Latinos in Roofing

Roofing Distributor Profile: Sol Cerrada, SYL Roofing Supply

By serving the Latino community in Florida, SYL Roofing Supply is experiencing rapid growth and success
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
December 4, 2024
No Comments

As a newcomer to roofing distribution, SYL Roofing Supply and its president, Sol Cerrada, are making waves by focusing on customer needs and catering to the growing Latino community in roofing.


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Owens Corning Roofing partners with Get The Referral to offer OCCN members a new referral app.
Technology Collaboration

Owens Corning Roofing Offers Customized Referral App

OC partners with business solutions provider Get The Referral for OCCN members
Roofing Contractor
Roofing Contractor Staff
September 13, 2024
No Comments

Owens Corning has partnered with Get The Referral to offer a branded referral app for its Roofing Contractor Network, streamlining referrals, rewards, and customer engagement.


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The four partners at RAMCON Roofing (pictured from left): Steve Kruse, Adam Burdine, Austin Burdine and Kyle Burdine.
Sponsored by Johns Mansville

Contractor Profile: RAMCON Roofing and a Superior Safety Mindset

Third-generation roofing operation in Tampa, Fla., places the most significant emphasis on safety, which allows quality and customer experience to shine by default
Bryan Gottlieb
Bryan Gottlieb
July 16, 2024
No Comments

Adam Burdine, his two brothers and founding partner Steve Kruse lead Tampa, Fla.-based RAMCON Roofing, a commercial firm emphasizing trust, communication, and quality, focusing on large commercial and industrial roof systems. 


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Creating a Better Rapport with Contractor Customers
Sales

VIDEO: Creating a Better Rapport with Contractor Customers

By using empathy and active listening, sales reps can create true value for their customers
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
May 7, 2024
No Comments

Would your customers choose their sales rep over a rebate? John DeRosa, director of contractor training at SRS Distribution, shares how sales reps can ensure they’re bringing value to customers.


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AnnaPodcast_customer_database.jpg
Podcast

Dear Anna: How Do I Turn my Database into a Goldmine?

Leveraging your existing customer database can produce a wealth of information to refine your marketing and lead generation
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
April 19, 2024
No Comments

Want an idea on how to leverage your existing customer base to improve lead generation? Art Unlimited CEO Anna Anderson goes a step further to provide multiple tactics that you can use to boost business.


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Reroofing Market Index Survey Q3 2023 - RC - TOF.jpg
Economic Indicators

Reroofing Market Index Survey for Q3 2023 Shows Bright Spots

Findings reflect front-line observations, principally from roofing contractors working on both low- and steep-slope reroofs
Bryan Gottlieb
Bryan Gottlieb
October 27, 2023
No Comments

The North American industry trade associations' amalgamated Quarterly Market Index Survey for Reroofing in Q3 2023 showed improved prospects compared to the same period a year earlier, with eight out of 10 respondents identifying as roofing contractors.


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AnnaPodcast_1170x878_090723.jpg
Podcast

Dear Anna: How Do I Create Residual Revenue Opportunities?

Commercial and residential roofers can use these tips to potentially generate additional revenue
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
September 7, 2023
No Comments

Art Unlimited CEO Anna Anderson shares how roofing contractors can find additional revenue opportunities from a source readily available to them.


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2023-DW-Hawaii-401.jpg
Distributor Profile

Profile: David Cusey, DW Distribution

President and regional manager finds a way to make his business and his customers succeed
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
August 22, 2023
No Comments

From side jobs at Home Depot to becoming president of a regional distributor, David Cusey has always emphasized the need to find a way to help customers succeed.


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Sprayworks_Customer Appreciation-TOF.jpg

SprayWorks Equipment Hosts ‘Customer Appreciation Day'

Event is open to customers and those interested in learning more about spray foam and coatings
Roofing Contractor
Roofing Contractor Staff
August 1, 2023
No Comments

SprayWorks Equipment, based in Kent, Ohio, is hosting its sixth annual ‘Customer Appreciation Day’ from 11 a.m.-3 p.m. on Friday, August 25, at the SprayWorks Equipment office in Kent, Ohio.


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Social Media

Putting Social Media to Work for Your Roofing Business

Posting attention-grabbing photos displaying your craft is just one example of how roofers can leverage their social media.
Paul Scelsi
July 31, 2023
One Comment
Posting attention-grabbing photos displaying your craft is just one example of how roofers can leverage their social media.
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Events

March 31, 2026

The Number One Reason Roofers Lose Money on Insurance Jobs and How to Fix It

Insurance supplementing is one of the biggest profit leaks on insurance jobs, costing contractors time, money, and control. In this session, we’ll discuss how proper training and process alignment can help teams manage supplementing more effectively keeping key decisions in-house and profits where they belong.

April 23, 2026

Homeowners Survey: A Roofing Customer’s Journey in 2026

Join the experts as they break down the data on another set of questions aimed at gaining insights into the rapidly changing home roofing and restoration market. Roofing contractors can use this data and insight to better understand what factors influence a homeowner's contractor selection process. 

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