Articles Tagged with ''customer service''

Legal Insights

The Art of Accounts Receivable

From customer vetting to payment plans, Trent Cotney outlines proven ways contractors can reduce risk, speed up collections and keep cash moving

Tanja Kern

Trent Cotney

January 8, 2026

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Unpaid invoices are rising, and “wait and see” isn’t a strategy. In this episode, Trent Cotney shares practical ways to collect faster: vet customers upfront, track AR weekly, follow a consistent contact plan, use payment options, and know when owners should step in.

A construction worker surrounded by so much data

Supply Chain Optimization: Overcoming Challenges in the Building Supply Industry

How technology, workforce investment, and smarter sourcing are reshaping resilience and growth

January 7, 2026

After years of disruption from inflation, labor shortages, and global instability, building supply companies face a pivotal moment. By strengthening supply chains through digital transformation, local sourcing, and workforce development, industry leaders can turn today’s challenges into lasting competitive advantages.

State of the Industry 2026

5 Things Roofing Contractors Want to Know about RC’s 2026 Homeowner Survey

New survey data highlights emerging industry trends that can provide roofing contractors with a pathway to business growth this year and beyond.

Art Aisner

January 5, 2026

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RC’s annual survey explores key insights into homeowner roofing preferences, contractor practices and where they don’t align.

9 Tips on Optimizing Roofing Business Operations

Enhancing performance is about stacking small, consistent improvements

Sean Moriarty

November 24, 2025

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Do you feel your roofing business is good, but can do better? Tectum Roofing CEO Sean Moriarty shares some of the strategies roofing contractors can adopt to optimize their operations.

Technology News

Netic AI for Roofing Receives $23M in Series B Funding

AI-driven product automatically books jobs directly into CRMs

Chris Gray

November 17, 2025

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A tech company focused on developing AI solutions for industries like roofing has raised $23 million in Series B funding, which will go toward expanding its AI platform's capabilities and scaling its team.

3 architects wearing hard hats looking at a laptop

Solving the Claims Bottleneck in Roofing

Insurance claims often leave roofing contractors stuck in months of negotiations, cash flow delays, and disputes. AI-powered estimating platforms are changing that

Curtis Kincaid

November 11, 2025

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Insurance claims often leave roofing contractors stuck in months of negotiations, cash flow delays, and disputes. AI-powered estimating platforms are changing that.

Roofing Technology

AI Can Revolutionize Appointment Scheduling for Roofing Contractors

Voice AI agents built for home services offer a more efficient, reliable way to convert inbound calls into confirmed appointments.

Kevin Wu

October 30, 2025

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How voice AI can automate phone-based appointment scheduling for roofing contractors.

Podcast

Dear Anna: How Do I Never Lose a Customer Again?

Learn tips and strategies on winning over customers and making them lifelong clients

October 29, 2025

Art Unlimited CEO Anna Anderson discusses strategies from the book “Never Lose a Customer Again” and how roofing contractors can apply them to their marketing and operations to win over customers.

11 Ways to Use AI In Your Roofing Business

Our Criteria for Selecting AI Roofing Tools

Austin Ryder

October 15, 2025

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AI is evolving at an unprecedented rate and will continue to change faster and faster. Here are just a few suggestions on how you can use it to help grow and maintain your business.

2025 Young Guns

Roofing Reinvented

Young Gun Wendy Lucas

Tanja Kern

October 3, 2025

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How Wendy Lucas turned an unexpected career pivot into a mission to transform client experience and inspire the next generation of roofing professionals.