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Home » Topics » Columns

Columns
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Technical Details: Code Changes Could Decrease Damage in High-Velocity Wind Zones

John D'Annunzio
July 28, 2011
No Comments
System attachment is the most critical element of roof design and application. Improper attachment results in the increased probability of wind blow-offs and contributes to membrane strain created by differential movement of the system components.
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Smart Business: Kudos to Southwest Airlines

Jim Olsztynski
July 28, 2011
No Comments
I wrote this a few days after the scary incident in early April when a five-foot long gash ripped open atop the fuselage of a Southwest Airlines (SWA) jet while the aircraft was cruising more than six miles in the air.
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Labor Pains

Rick Damato
Rick Damato
July 28, 2011
No Comments
It has been over a year since Arizona passed its immigration enforcement law. Now three other states - Utah, Alabama, and my home state of Georgia - have passed similar legislation.
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Measuring Up: Handling Customer Complaints

Monroe Porter
July 28, 2011
No Comments
Customer complaints are an inevitable part of business. A few simple policies and skills can help control the situation. Start by understanding that the goal of good customer service is to keep normal people from becoming more angry or difficult, not to make crazy people sane.
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Smart Business: A Timely Tribute to Tradespeople

Jim Olsztynski
July 7, 2011
One Comment
Movie reviews are not my specialty but this is an exception worth shouting from the rooftops. “The Tradesmen: Making an Art of Work” is an 88-minute social documentary that portrays the real life work, idiosyncrasies, and personal convictions of a multitude of working professionals.
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Mesuring Up: The Seven Deadly Sins of Failing Roofing Contractors

Monroe Porter
July 7, 2011
No Comments
The downturn in the economy has been a challenge for most contractors, with many looking for business help. As we work to turn around failing roofing contractors, patterns begin to emerge.
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Legally Speaking: Manage Your Legal Exposure by Reviewing Overtime Standards

Richard Alaniz
July 7, 2011
No Comments
For many employers, properly calculating overtime can feel like an unending process. Factoring in meal and break times can be complicated since meal times are generally unpaid and breaks are paid time.
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Leadership Selling: The Dirty Water at the Mouth of the River

BNP Media Staff
July 7, 2011
No Comments
The price objection is the dirty water at the mouth of the river. If you want to clean up the mouth of the river, you have to go upstream to the location of the factory dumping pollutants. You have to deal with the fishing boats that putter little drops of oil and you have to stop people from tossing in small amounts of trash up and down the banks.
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Links in the Supply Chain

Rick Damato
Rick Damato
July 7, 2011
No Comments
One of the topics of this month’s issue of Roofing Contractor is “Distribution and the Supply Chain,” the area of the industry this editor has worked in for the past quarter century. In addition to being an observer of the roofing industry overall, I have a keen interest in the supply chain.
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Legally Speaking: Liquidated Damages Provisions in Construction Contracts

Trent Cotney, Attorney at Law
Trent Cotney
June 15, 2011
No Comments
Liquidated damages are a fact of life in modern construction contracting. However, even if your contract contains a liquidated damages provision and the owner has assessed liquidated damages, that does not mean the assessment is valid or enforceable.
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