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Home » Topics » Columns

Columns
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Operations: Follow the Money

Ken Kelly
June 4, 2012
No Comments

 Money is either made or lost in the operations division of any company. It’s often the most overlooked area of the roofing business.  


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Ninety Percent Inspiration, 10 Percent Perspiration

Jim Hoff
June 4, 2012
No Comments

 I had an opportunity last month to participate in a webinar with a leading roof consultant who turned my idea of roof maintenance upside down 


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Union Pension Plans: Financial Risks and Liability Considerations

Richard Alaniz
June 4, 2012
No Comments

 Along with underfunded corporate and public pensions, many union pensions are massively in the red. For employers who have union workers who participate in these types of multi-employer pension plans, the growing liability involved with withdrawing from pension funds presents a serious issue.  


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Ten Rules for Managing Customer Complaints

Monroe Porter
June 4, 2012
No Comments

 While I have written about complaints in the past, it continues to be an area of interest and concern. In  


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No Pain, No Gain

Rick Damato
Rick Damato
June 4, 2012
One Comment

In my role as a manager of facilities housing roofing and other building materials, one of the biggest pain points I encounter is finding reliable and flexible contractors — contractors of all kinds, ironically, except for roofing contractors, who typically work for my landlords.


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Recruiting and Training: Finding Future All-Stars

Ken Kelly
May 1, 2012
No Comments

 Tom Hanks in the movie “Forrest Gump” said, “Life is like a box of chocolates. You never know what you’re going to get.” 


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More Than Just a Single Ply

Jim Hoff
May 1, 2012
No Comments

 It has been my privilege to work in the roofing industry for more than 36 years, starting as an estimator in 1976.  


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If Unemployment Is So High, How Come I Can’t Find Anybody?

Monroe Porter
May 1, 2012
No Comments

 While unemployment is at record highs, our customers constantly complain about the difficulty of finding good employees.


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Growing Awareness

Rick Damato
Rick Damato
May 1, 2012
No Comments

When a startling piece of news relating to the roof-contracting industry crosses my radar I have a tendency to jump on it, but it has taken me months to make a public mention on this topic. 


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Ten Tips for More Effective Sales Presentations

Ken Kelly
April 5, 2012
One Comment

 "You never get a second chance to make a first impression.”  


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