A Wall Street Journal article from last summer caught my eye. Titled “Customer Service as a Growth Engine,” the article described efforts by large organizations such as Walgreen, Comcast, American Express and others to pay “more attention to customer service in an effort to increase sales and gain market share in the economic recovery.”
The weather this winter was brutal in some parts of the country, which has led to a nice little uptick in roof repair and remediation work this spring. Now we are entering the storm season and there is no way of knowing how, when, what, or where the next weather event will strike.
Let’s define a roof fall as any unarrested free-fall of an employee originating from a roof deck launch point and resulting in a terminal impact with the ground or an impeding structure (like a lower roof). Like any other falling object, a fall victim will accelerate at 32 feet/second2.
As we enter the second decade of the 21st century the low-slope roofing market is still undergoing changes. The recent changes are minor modifications compared to the vast changes that occurred near the end of the last decade.
Two things inspired this article. One was reading a take on it by my good friend Al Levi, who writes for Plumbing & Mechanical magazine. Al discusses his father’s absolute prohibition against his sons dating the hired help in their family business.
It is always an enjoyable challenge to put together our Editor’s Choice feature. Enjoyable because we get to learn about new and improved products, systems, and initiatives produced to make roofing products better or help your roofing business run more smoothly (or both).
Subcontractors everywhere are scrambling for work, and what work they’re managing to land isn’t very profitable, but there’s at least one little silver lining amid all the clouds. According to the American Subcontractors Association (ASA), legislators in various states across the country are adopting reforms that ensure prompt and full payment for the work performed by construction subcontractors.
Planning is something each and every one of us handles differently with much of it driven by our personality. There are numerous things we mean to do in life but never get around to. Unfortunately, when disaster strikes, it is too late to try and figure it out.
The Occupational Safety and Health Administration (OSHA) has issued a new fall protection directive that will change the way roofing contractors handle residential construction projects.OSHA defines fall protection requirements for residential construction activities in 29 CFR 1926.501 (b)(13).
The Roofing Contractor team recently returned from this year’s International Roofing Expo (IRE) in Las Vegas. One thing we all took away from this year’s event was the clear change in the outlook of exhibitors and attendees from the past several years.
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