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Home » customer service

Articles Tagged with ''customer service''

NRCA Partners With The Review Solution to Help Members Manage Online Reviews

February 15, 2015
No Comments

NRCA has announced its partnership with Franklin, Tenn.-based The Review Solution to provide members with the added benefit of collecting customer reviews at the point of service. 


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Best of Success Seminar: Invest in Your Service Department

Service and Maintenance Panel
Chris King
December 8, 2014
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Roofing Contractor Editorial Director Rick Damato moderated a panel discussion that explored ways to excel in service work.
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Best of Success Seminar: Fall in Love With Your Clients

Tim Hershey
Chris King
December 8, 2014
No Comments
Tim Hershey has been involved in the commercial and industrial roofing industry for nearly 30 years.
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Best of Success Seminar: Use Creative Communication to Win Customers

Rod Menzel
Chris King
December 8, 2014
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Rod Menzel summed up his mission at Best of Success this way: “My goal today is to help you get your clients’ attention and win more jobs.”
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Measuring Up

Avoiding the Salesman Disease

In business, there is a thin line separating optimism and denial. Don’t pursue an illusion.
Monroe Porter
December 5, 2014
No Comments
I want to make it clear that I consider myself a good salesman and am offended by the stereotype used to portray salespeople.
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2014 Residential Roofing Contractor of the Year: DryHome Roofing & Siding Inc.

Committed to Serving Customers and Helping the Community
Chris King
November 4, 2014
No Comments
When Steve Gotschi founded DryHome Roofing & Siding in 1988, he had a hunch he could succeed by excelling in an area his competitors often neglected.
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100 Years and Counting: Olsson Roofing Builds on a History of Bringing Out the Best in People

Chris King
October 9, 2014
No Comments
Olsson Roofing Company will celebrate its 100th anniversary this month at its headquarters in Aurora, Ill.
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High-TechRoofing

What is Content Marketing?

October 8, 2014
2 Comments
Content marketing differs from traditional marketing in its customer communication approach.
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CRM: Seven Steps to Opportunity Automation

Ken Kelly
September 9, 2014
One Comment
Customer relationship management, or CRM, is a software system designed to track potential customer interactions and help manage the sales process.
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The School of Roofology: Ridgeworth Roofing Excels By Becoming Problem Solvers

Chris King
September 8, 2014
No Comments
Ridgeworth Roofing Company celebrated its 40th anniversary this year, and Rodney Petrick, its president and owner, has been around for 39 years of its history.
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Events

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

July 30, 2026

Pushing the Envelope - Going Beyond Conceptual Design

Credits: 1 AIA LU/HSW; 1 IIBEC CEH; 0.1 ICC CEU

The focus of this presentation is to dive deeper, beyond the concept, and into proper building envelope design.

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