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Home » customer service

Articles Tagged with ''customer service''

Kramer

Consolidation & Climate Change: Two Industry Influences to Watch

Doug Kramer
February 1, 2019
No Comments
As we enter 2019, there are, however, two key themes pervading the roofing industry.
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roofing customer service

Best of Success: Breed Success by Committing to Customer Service

Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
December 13, 2018
No Comments
Victor Smolyanov focused on what he could control when he started his roofing company: his company culture and how he treated customers.
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H.T. Harrison & Sons Inc.

Contractor Profile: H.T. Harrison & Sons

Maryland Contractor Marks 110 Years, Heads Into Fourth Generation
Dietderich, Andrew
Andrew Dietderich
October 22, 2018
2 Comments
Roofing companies don't survive several generations without doing things right, and those behind H.T. Harrison & Sons Inc. offer proof positive.
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The Long View on Metal Roofing

Rick Damato
Rick Damato
October 4, 2018
No Comments
I find the emerging discussion of eliminating quarterly reporting for public companies quite intriguing.
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act metal deck supply

A.C.T. Metal Deck Supply Names Dixie Roofing Grand Prize Winner at the International Roofing Expo (IRE)

April 15, 2018
No Comments

A.C.T. Metal Deck Supply recently announced Dixie Roofing received the grand prize in its Cubs & Cruise Chicago Weekend Sweepstakes. at this year’s International Roofing Expo (IRE) in New Orleans.


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Roofing Success

Mid-Western Commercial Roofing, Inc.: Tough as They Come

Quality Service, Honesty and Great Workmanship Carry Mid-Western Commercial Roofing, Inc. well into its Fourth Decade in the Deep South.
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
February 19, 2018
No Comments
George Bock Jr. has watched the state reinvent itself from an agro-economy to a bonafide powerhouse in advanced manufacturing and technology.
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customer service

What to Do When Faced with a Bad Job

If you have a customer who is trying to jilt you, it can be tough, but not impossible to control.
December 6, 2017
No Comments
So, what do you do when you encounter the job from Hell?
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CRM

What is a Sales CRM and Why Should You Care?

If you don’t have a sales CRM in place, you’re leaving a lot of potential money on the table.
Groth
Ryan Groth
October 19, 2017
One Comment
A sales CRM (customer relationship manager) system can tell you how much work you can expect to come in the next week, month or quarter.
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Garland Website

The Garland Company Unveils Redesigned, Customer-Centric Website

October 12, 2017
No Comments
The Garland Company launches a re-tooled website to serve as a hub for industry users and a simple reference for customers.
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Lyons Roofing

Peace of Mind: Lyons Roofing

Lyons Roofing Remains Equally Dedicated to Its Customers, Employees and the Communities They Serve
Courtney Dobson
Courtney Dobson
September 6, 2017
One Comment
After working in the industry for 14 years, Paul was recruited by the owner of a company who believed he was the right man to help grow his business.
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Events

April 23, 2026

Homeowners Survey: A Roofing Customer’s Journey in 2026

Join the experts as they break down the data on another set of questions aimed at gaining insights into the rapidly changing home roofing and restoration market. Roofing contractors can use this data and insight to better understand what factors influence a homeowner's contractor selection process. 

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