LOS ANGELES – Highland Commercial Roofing, a premiere Southwest commercial roofing company, has received a 2016 Guildmaster Award for showing a continued commitment to service excellence by delivering a consistently superior customer experience.
GuildQuality, a third-party customer satisfaction surveying company based in Atlanta, has powered the Guildmaster Award since 2005 to celebrate service excellence among home builders, remodelers, and commercial contractors.
Highland Commercial Roofing was one of only 200 companies recognized by GuildQuality for delivering exceptional customer experiences, and the only commercial contractor to be recognized.
“As a highly customer-focused business, it’s an honor to be selected for this award,” said Rick Cunningham, President of Highland Commercial Roofing. “We pride ourselves in being able to anticipate and exceed our customer’s expectations. Our customer relationships are extremely important, especially since we work in the commercial re-roof space. We place a high value on making sure that our clients are satisfied with our work and will recommend us and call when they need our services again. This is just confirmation that our commitment to our customers is paying off.”
GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend your business and the percentage of customers who responded to the surveys. Highland Commercial Roofing achieved a recommendation rate of greater than 90 percent from their customers, who were surveyed through GuildQuality.