Items Tagged with 'customer service'

Veteran contractor-turned finance pro Jonathan Sagner draws from his experience in both worlds to boost roofing sales in today’s high-priced environment.

Victoria Ogrizek, 39, came to roofing through marketing and brand reputation, not through the trades. But that outside perspective became her advantage.

Clayton Rathjen’s path in roofing started straight out of high school to project management—he earned it on the roof.

Being underestimated is Bradley Rathjen's competitive advantage. At 23, the estimator and project manager at Madsen Roofing & Waterproofing in Sacramento, Calif., has learned that when clients doubt you because of your age, there's only one response: become undeniable.

Gavin May was a young father already working in the trades when he found his way into the roofing industry. At 25, he was earning money working as a countertop programmer running CNC machines, but he just couldn’t see a future in it.

Imagine a roofing sales process executed successfully over the phone, available remotely anywhere, anytime. Griffin Libhart could see it and is part of the team implementing the revolutionary process at One Day Roofing.

Ian Smith’s love for roofing was born pounding the pavement, going door-to-door carrying a sales kit and a boatload of good intentions for homeowners faced with replacing a roof.

The roofing industry’s next generation of leaders join multiple RC Young Guns alumni to help steer the pathway to success in the annual workshop.

You’ve seen the survey results, now roofing industry leaders weigh in on what will likely determine success – and failure – in 2026.