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Home » Keywords: » customer service

Items Tagged with 'customer service'

ARTICLES

Rod Menzel

Roofing the GreatWay

The team at GreatWay Roofing in Moorpark, Calif., honors founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
July 7, 2025
3 Comments
Honoring GreatWay Roofing founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit
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The Hospitality Wheel: A New Blueprint for Leadership in Construction

Building Success Through Hospitality

How entrepreneur Billy Downs is growing Ford’s Garage.
Jill Bloom is the Group Publisher of Building Enclosure, Roofing Contractor, and Walls & Ceilings.
Jill Bloom
John Wyatt
June 30, 2025
No Comments
Billy Downs, president of Ford’s Garage, shares how his people-first leadership philosophy, rooted in his “Hospitality Wheel” concept, continues to drive business success and meaningful customer experiences.
Read More
Kyle-Van-Boxel-headshot-with-Van-Boxel-logo
Roofing Distributor Profile

Profile: Kyle Van Boxel of Van Boxel Building Supply

A distributor and manufacturer of synthetic felt carves out a niche in the roofing supply industry
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
June 11, 2025
No Comments

Meet Kyle Van Boxel of Van Boxel Roofing Supply; his company combines manufacturing and distribution, delivering high-quality roofing materials at fair prices while experiencing enviable annual growth — all while remaining proudly independent.


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Jason Jimenez, owner and president of Gaspar Roofing
Contractor Profile: Gasper Roofing

Using Social Media to Build a Roofing Empire

Jason Jimenez overcame language barriers and more to create a successful roofing business in South Jersey
Chris Gray, editor of Roofing Contractor and Roofing Supply Pro
Chris Gray
June 9, 2025
No Comments
From roofer to marketing maven, Gasper Roofing's $5.5 million success story proves a passion for customers beats any marketing degree.
Read More
Roof Chief is a CRM that helps manage leads, secure jobs, schedule teams, communicate with clients and process payments in a user-friendly solution.
Technology News

Roof Chief Launches Integrated Payment Processing for CRMs

Technology allows contractors to accept credit card, ACH and digital wallet payments
RC-Thumbnail-copy.png
Roofing Contractor Staff
May 26, 2025
No Comments

Roof Chief adds integrated payments to its CRM, letting roofing contractors accept digital payments and streamline operations — boosting speed, cash flow, and customer trust.


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A contractor discusses a roofing job with homeowners
Sponsored Content

Homeowner's Survey: The Perspective of a Roofing Customer

Interactive Product Spotlight
May 15, 2025
A unique insight into homeowner expectations for residential roofing contractors regarding the overall experience of purchasing a roof.
Read More
IMPpro-logo-on-laptop-screen
Manufacturer News

All Weather Insulated Panels Launches IMPpro Customer Loyalty Program

RC-Thumbnail-copy.png
Roofing Contractor Staff
May 7, 2025
No Comments

AWIP's new loyalty program supports its dealer network through tools and resources, including from co-branded marketing materials and public bid lead generation support.


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A hand holding a hammer, preparred to put a nail in a roof
Customer Retention

Roof Maintenance: Don’t Underestimate the Small Stuff

The misconception that rooftop maintenance is just handling minor work can come with a cost for roofing contractors
Tracey Donels is the founder and CEO of Service First Solutions.
Tracey Donels
May 5, 2025
No Comments
Roof Maintenance jobs represent significant revenue and often serve as the lifeblood of repeat business and customer retention.
Read More
Tariffs, Immigration & M&A- What You Need to Know Now
Video/Podcast

Roofers React to Tariffs, Negative Emails

RC Legal Insights expert Trent Cotney, partner with Adams & Reese, explains the latest on how the Trump tariffs are impacting the roofing and construction trades.
Trent Cotney, Attorney at Law
Trent Cotney
Jill Bloom is the Group Publisher of Building Enclosure, Roofing Contractor, and Walls & Ceilings.
Jill Bloom
Art Aisner, Editor-in-Chief of Roofing Contractor and Roofing Supply Pro
Art Aisner
April 24, 2025
No Comments

In this video, RC Legal Insights Expert Trent Cotney explores the moving targets that tariffs have become and how concern is growing among roofing contractors.


Read More
A man in a suit holding a medal

Avoiding the Mediocrity Trap of "It's Fine" in Roofing

Don’t settle for less when it comes to your business, as it could cost you jobs, people and your reputation
Ricardo Gonzalez
Ricardo González
April 11, 2025
No Comments
Settling for "It's Fine" can lead to unforeseen consequences when it comes to roofing, including your reputation. Ricardo Gonález shows how to avoid the snare of "It's Fine."
Read More
More Articles Tagged with 'customer service'
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Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Roofing Contractor audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Roofing Contractor or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

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    Built for Business: How Titan XT® Shingles Keep Proving Their Value

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    From Spreadsheets to Strategy: How Roofing Companies Can Transform Financial Operations

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    Sponsored byS-5!

    Safeguard Your Building: How Snow Guards Prevent Costly Roof & Property Damage

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The Home Depot is weighing a bid for GMS. The potential offer would pit the retail giant against QXO Inc.

UPDATE: Home Depot Pushes QXO Out of GMS Pursuit

Brad Jacobs, chairman and CEO of QXO, offers $5 billion to acquire GMS, a major distributor of gypsum and interior building products.

QXO Sets Its Sights on GMS in $5 Billion Offer

Undocumented workers make up 36% of the U.S. roofing workforce, leaving contractors and workers alike especially vulnerable.

Roofing is Left Exposed by Trump’s Deportation Flip-Flop

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