Items Tagged with 'customer service'

ARTICLES

5 Business-Building Tips for National Customer Service Week, Oct. 7–11

October 4, 2019

In honor of National Customer Service Week, ABC Supply Co. is sharing five tips with roofing contractors to improve their customer service skills.

What Customers Really Want From Their Roofers

August 28, 2019

Looking at the results from our latest wave of interviews, especially prospects interested in roofing, we found three take-aways that would specifically benefit roofing contractors.

Taking the 'Bubbaism' Out of Customer Service in Roofing

Unfortunately, customer service and common sense don’t always go hand-in-hand.

May 15, 2019

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Here are some simple practices and information that can help improve your customer service.

Consolidation & Climate Change: Two Industry Influences to Watch

Doug Kramer

February 1, 2019

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As we enter 2019, there are, however, two key themes pervading the roofing industry.

Best of Success: Breed Success by Committing to Customer Service

Art Aisner

December 13, 2018

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Victor Smolyanov focused on what he could control when he started his roofing company: his company culture and how he treated customers.

Contractor Profile: H.T. Harrison & Sons

Maryland Contractor Marks 110 Years, Heads Into Fourth Generation

Andrew Dietderich

October 22, 2018

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Roofing companies don't survive several generations without doing things right, and those behind H.T. Harrison & Sons Inc. offer proof positive.

The Long View on Metal Roofing

Rick Damato

October 4, 2018

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I find the emerging discussion of eliminating quarterly reporting for public companies quite intriguing.

A.C.T. Metal Deck Supply Names Dixie Roofing Grand Prize Winner at the International Roofing Expo (IRE)

April 15, 2018

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A.C.T. Metal Deck Supply recently announced Dixie Roofing received the grand prize in its Cubs & Cruise Chicago Weekend Sweepstakes. at this year’s International Roofing Expo (IRE) in New Orleans.

What to Do When Faced with a Bad Job

If you have a customer who is trying to jilt you, it can be tough, but not impossible to control.

December 6, 2017

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So, what do you do when you encounter the job from Hell?

What is a Sales CRM and Why Should You Care?

If you don’t have a sales CRM in place, you’re leaving a lot of potential money on the table.

Ryan Groth

October 19, 2017

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A sales CRM (customer relationship manager) system can tell you how much work you can expect to come in the next week, month or quarter.

More Articles Tagged with 'customer service'

Roofing Contractor Magazine

2019 November

The November issue features our Residential and Commercial Contractors of the Year for 2019! Check out our interviews with these outstanding contractors, including video from Best of Success.

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