Items Tagged with 'customer service'

Private equity has brought capital, technology and new opportunities to roofing, but Ken Kelly’s decision to buy back the company he founded underscores something harder to acquire: a founder’s understanding of the people, culture and relationships that make a business work.

Service First Solutions founder Tracey Donels explains how economic uncertainty creates opportunities for roofing contractors to grow maintenance and service programs by prioritizing responsive, professional customer service.

Llegó a NV Roofing para pagar sus cuentas. Hoy, Carolina Santos dirige operaciones y comparte cómo desarrollar talento, mejorar procesos y preparar a la empresa para crecer.

Carolina Santos entered roofing to pay the bills and built an eight-year career leading operations, developing people and rethinking how contractors scale.

The 31-year-old COO shares how data, disciplined operations and strong systems are helping the company deliver consistently — and prepare for what comes next.

Pelican Roofing’s Katie Rice helped build the company alongside her brother from its earliest days.

JobNimbus and RepCard launched a two-way integration that syncs customer, appointment and job-status data between roofing contractors’ field sales and production workflows.

Eskola Roofing & Waterproofing evolves into a regional roofing powerhouse.

Hay decisiones que cambian el rumbo de una empresa antes de que exista un nombre, una oficina o el primer cliente.