search
cart
facebook twitter linkedin youtube instagram Spotify Podcasts Apple Podcasts TikTok Spotify Podcasts Apple Podcasts TikTok
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • TOPICS
    • Cool Roofing
    • Event News
    • Latinos in Roofing
    • Low Slope
    • Legal
    • Metal
    • Project Profiles
    • Roofing Supply Pro
    • Roofing Safety
    • Steep Slope
    • Sustainable Roofing
    • Technology
  • EXCLUSIVES
    • Best of Success
    • Contractor Profile
    • IRE Show
    • Roofing Contractor of the Year
    • Top 100
    • Young Guns
    • State of the Industry
  • MULTIMEDIA
    • Videos
    • Podcasts
    • Roofing Quizzes
    • IRE Videos
    • Webinars
    • Infographics
  • PRODUCTS
    • New Products
    • Featured Products
  • COLUMNS
    • Editor's Note
    • Exit Planning
    • Guest Column
  • EVENTS
    • International Roofing Expo
    • Webinars
    • Best of Success Conference
    • Industry Events
  • DIRECTORY
    • Associations
    • Distributors
    • Manufacturer/Supplier
    • Business Services
    • Get Listed
  • MORE
    • Roofing Contractor Newsletters
    • Techos y Más Advisory Board
    • RC Store
    • Roofing Supply Pro
    • Custom Content & Marketing Services
    • Market Research
    • Sponsor Insights
    • Company Spotlights
    • Classifieds
      • Auctions
      • Business For Sale
      • Business Opportunities
      • Equipment For Sale
      • Positions Available
      • Products
      • Safety
      • Software
      • Services
      • Training
    • Contact Us
  • EMAGAZINE
    • eMagazine
    • Advertise
      • Editorial Calendar
      • Contact
    • Archive Issues
  • SIGN UP!
Home » Keywords: » customer service

Items Tagged with 'customer service'

ARTICLES

The staff of Eskola Roofing & Waterproofing
September 2026 Cover Story, Sponsored by QXO

Eskola Builds a National Roofing Vision

A family roofing business developed into a growing roofing platform focused on discipline, greater consistency and purpose.
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
September 1, 2026
No Comments

Eskola Roofing & Waterproofing evolves into a regional roofing powerhouse.


Read More
Urena Roofing Staff on the job

De una lesión a una misión: la historia de cómo una familia comenzó en el roofing en Texas

Una lesión cambió el rumbo de Roger Urena y lo llevó a descubrir la industria del roofing. Su empresa inició en la Dodge Durango familiar y ahora es parte del reducido grupo de contratistas que han obtenido el reconocimiento President’s Club de GAF.
Patricia Soto Servin is a journalist with more than a decade of experience covering local communities across the U.S.
Patricia Soto Servin
August 10, 2026
No Comments

Hay decisiones que cambian el rumbo de una empresa antes de que exista un nombre, una oficina o el primer cliente.


Read More
Urena Roofing Staff on the job

From an Injury to a Mission: How One Family Got Its Start in Roofing in Texas

A back injury changed the course of Roger Urena's life and led him to discover the roofing industry. His company started out of the family's Dodge Durango and is now among the select group of contractors to earn GAF's President's Club distinction.
Patricia Soto Servin is a journalist with more than a decade of experience covering local communities across the U.S.
Patricia Soto Servin
August 10, 2026
No Comments

There are decisions that change the course of a company before it has a name, an office, or even its first customer.


Read More
A happy couple agreeing to purchase a new roof for their home
Sponsored By
Roofr

What Homeowners Actually Want From Their Roofer (And It's Probably Not What You Think)

New survey data reveals a surprising gap between what roofers assume matters and what actually wins jobs
August 1, 2026

New survey data from 292 homeowners reveals a surprising gap between what roofers assume matters and what actually wins jobs — and the results might change how you run your business.


Read More
The team at Priority Roofing
July 2026 Cover Story, Sponsored by QXO

Priority Roofing Expands Nationwide While Staying True to Its Mission

Having the right processes, procedures and training in place makes the difference at Priority Roofing.
Art Aisner, Editor in Chief of Roofing Contractor
Art Aisner
July 7, 2026
No Comments

Putting a priority on life, family, and excellence in sales and service has paid off at Priority Roofing.


Read More
text bubbles on phone
Roofing Technology

Revin Rolls Out Contractor Solution for Vertex Brands

AI platform supports lead response
Roofing Contractor
Roofing Contractor Staff
July 6, 2026
No Comments

Revin’s AI voice and SMS agents are being used across Vertex regional brands to answer leads, schedule appointments and support follow-up.


Read More
Houses with TAMKO roofing products
Extreme Weather Special Section

It’s Not the Roof Costing You Storm Jobs

A roofing contractor’s success after the storm depends on turning a messy roof inspection into a clear case and a hesitant homeowner into a confident client.
Jon Abernathy
June 1, 2026
No Comments
Storm work is won the moment the ladder comes down from the roof.
Read More
A couple enjoying home ownership
Digital Spotlight

2026's Homeowner & Contractor Study

The Perspective of a Roofing Customer
May 13, 2026

Roofing Contractor conducted a study exploring homeowner perspectives and expectations throughout the roofing customer journey, while also examining the services contractors currently deliver. Review key findings on customer pricing and financing preferences, along with the factors that matter most when homeowners choose a roofing contractor.


Read More
JRC CEO Caleb Johnson
May 2026 Cover Story, Sponsored by QXO

JRC Inc.: Family Roots, National Reach

With "pickup trucks in the sky" and boots on every roof, JRC has built a 48-state commercial roofing empire on one unbreakable rule: never sub out quality.
Tanja Kern headshot
Tanja Kern
May 8, 2026
No Comments

With “pickup trucks in the sky” and boots on every roof, JRC has built a national commercial roofing operation on one unbreakable rule: never compromise on quality.


Read More
I.C. Brewhouse
Operaciones de Techado

9 Consejos para Optimizar las Operaciones de Techado

Mejorar el rendimiento se trata de acumular pequeñas mejoras constantes.
Sean Moriarty is the CEO of Tectum Roofing
Sean Moriarty
April 22, 2026
No Comments

Acumular pequeñas mejoras constantes que ahorran tiempo y reducen costos generará resultados superiores.


Read More
More Articles Tagged with 'customer service'

EVENTS

Sponsored Webinar

7/28/26 to 7/28/27
Contact: Ian

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

On Demand In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

Read More

Sponsored Webinar

10/7/26 to 10/7/27
Contact: Demi

Smarter Sales: How One Company Scaled Cost-Effectively 

Growth looks different for every business. But for a lot of roofing companies, it starts with the same challenge: a sales team stretched too thin, spending more time on admin than on closing deals. Every hour a rep spends chasing leads, scheduling appointments, or handling administrative work is an hour not spent selling. Over time, that gap can quietly stall growth.

Hiring your first sales support team member is a major milestone. Knowing what comes next, when to add another person, what role to prioritize, and how to keep scaling without losing momentum, is the harder part.

Read More
More Events Tagged with 'customer service'
Manage My Account
  • eMagazine Subscription
  • Sign Up for the Newsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Roofing Contractor audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Roofing Contractor or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • A finished comercial roof with a white coating
    Sponsored byFlashCo

    Best Practices for Allocating Scarce Labor Resources: Don’t Forget the Accessories

  • A metal roof
    Sponsored byWestlake Royal Building Products

    Metal Roofing Products That Protect Homes from Hurricanes and Build Pro Reputations

  • 3 men standing on a loading dock near a semi truck
    Sponsored by10X Roofing

    Why Good Roofers Struggle to Grow

Popular Stories

Androscoggin County Courthouse

Legal Roundup: Roofing Contractors Face Criminal Charges in Four States

3 men standing on a loading dock near a semi truck

Why Good Roofers Struggle to Grow

Tesla Solar Roof

Tesla Solar Roof Exit Leaves Contractors Facing Costs, Service Questions

Events

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

On Demand In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

September 24, 2026

The 7 Promotes to Grow Your Roofing Business

Most roofing owners are great at the work. Knowing how to communicate what you do, why it matters, and what sets your business apart is just as important.

This session breaks down the 7 Promotes every roofing owner should know. From your personal story and value proposition to your hiring pitch, each one helps you communicate more clearly with homeowners, employees, and potential hires.

View All Submit An Event

Be in the forefront of the roofing industry!

Join thousands of professionals today. Shouldn’t you know what they know?

JOIN NOW!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • TikTok
    • YouTube
    • X
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing