CLEVELAND -- USA Insulation announces the recognition of Akron, Northeast Pennsylvania and Pittsburgh locations, which were recently awarded Guild Quality's Guild Master Award for 2016. Franchisees Mike and Jim Carey of Akron, James Mintzer of Northeast Pennsylvania, and Mike Madden of Pittsburgh locations were recognized for their service excellence and customer satisfaction.
Guild Quality provides customer satisfaction surveys to help home builders, remodelers and contractors to gather and leverage authentic customer feedback to build better businesses. The Guild Master Award is awarded annually and is based on a number of merits.
Guild Quality explains, "We seek to elevate the stature of the building and home improvement industry to a level commensurate with its importance. Our Guild members build, sell, improve, maintain, and care for people's homes – and our task is to help them do the best job possible and earn the recognition they deserve for their commitment to service excellence. In pursuit of our mission, we adhere to three core values: innovation, integrity, and empowerment. Companies that subscribe to Guild Quality are graded annually, and for those that score 90 percent and above, along with other criteria, receive the Guild Master award."
For over 30 years, USA Insulation has consistently strived to set an example of quality for service excellence and customer satisfaction for all its franchises. Not only has this set a nationwide standard, it has helped to brand the company as America's Insulation Experts.
Patrick Pitrone, president of USA Insulation Franchise Corporation, explains, "Our product is insulation, our benefit is comfort, savings and energy efficiency, but the real key to our success is that we have remained a family business focused on customer service for thirty years."