My last blog entry focuses on a poll on the Roofing Contractor Network on LinkedIn which asks respondents to estimate the percentage of contractors who operate with a high level of integrity when doing storm remediation work.
Steve Little, president of KPost Company in Dallas, shared the successful strategies his company uses in a session titled “Implementing Your Company Culture for Maximum Results.”
Ken Kelly is president of Kelly Roofing in Naples, Fla. He’s also a Wing Commander with Angel Flights Southeast, and he coordinates and flies missions to help people in need of emergency medical assistance.
Customer complaints are an inevitable part of business. A few simple policies and skills can help control the situation. Start by understanding that the goal of good customer service is to keep normal people from becoming more angry or difficult, not to make crazy people sane.
Timothy Hershey, President of Thoroughbred
Contractors in Shelbyville, Ky., has been involved in the commercial and
industrial roofing business for nearly 25 years.
Michael Kelley, the General Manager of Kelley Construction Contractors, focused
his presentation on building value with the customer, but he acknowledged that
it takes time and effort.