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Home » Topics » Guest Column

Guest Column
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Possibly the most critical — and as often underappreciated — part of business is customer service

Commit To Be Relentless About Client Satisfaction

Paul Scelsi
March 15, 2023
One Comment
Veteran Customer Service Manager Shares Secrets to Successful Customer Relations
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Mistakes Roofing Contractors Make When Working with Insurance Companies

chad conley-jpg.jpeg
Chad Conley
January 1, 2023
2 Comments

Taking the time to learn the best practices for managing claims and how to best prove the damages to an insurance adjuster will serve you well in the long run.


Read More
image of people in conference room

EOS? Right For You?

David Harrison
December 1, 2022
One Comment
The Entrepreneurial Operating System has been a go-to for roofing contractors looking to succeed, but it is it right for you and your business?
Read More
coatings-application

Restoration Over Replacement: Opportunities in Commercial Roofing Projects

Erroll Bull, P.E., CSI
December 1, 2022
No Comments
Errol Bull, technical expert for GE branded silicone sealants, discusses the opportunities in restoring roofs with silicone coatings and how this can be an attractive proposition for customers from a sustainability, cost, and practicality perspective.
Read More
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Metal That Has Mettle

James Howell
October 3, 2022
One Comment

James Howell explains the benefits of using multiple material types and metal coatings to truly make a building and its roof shine.


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Hurricane Ian Cleanup: Out-of-State Roofing Contractors Beware

What Roofers Need to Know About Hurricane Ian Response
Trent Cotney, Attorney at Law
Trent Cotney
September 30, 2022
7 Comments

Roofers looking to capitalize on the destruction caused by Hurricane Ian along the Florida Coast need to know licensing requirements.


Read More
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Opportunity Knocks for Roofers in Coatings

Chris Bradford
September 1, 2022
No Comments

There is growing awareness of the opportunities and benefits of using coated metals and coatings. AkzoNobel explains what roofing contractors need to know.


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WOW! What a Word-of-Mouth Referral

Here’s how you can build a loyal tribe of raving fans
Paul Scelsi
August 15, 2022
5 Comments

Air Vent and an accomplished roofing contractor share how to create and utilize customers that are happy to refer you to friends and family.


Read More
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DOD Addresses Inflation-Based Requests for Price Adjustments

Trent Cotney, Attorney at Law
Trent Cotney
August 12, 2022
One Comment

Relief from inflation may be hard to come by for federal contractors, but there are measures they can take to mitigate cost increases.


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Spotting the Qualities of an Ethical Roofing SEO Company

Hernan Charry
July 22, 2022
2 Comments

SEO is important for roofing contractors hoping to better their results in search engines, but not at the cost of using dishonest tactics.


Read More
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Events

February 18, 2026

2026 State of the Industry Report

This webinar is a must-attend for all roofing contractors who are looking to understand:

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March 31, 2026

The Number One Reason Roofers Lose Money on Insurance Jobs and How to Fix It

Insurance supplementing is one of the biggest profit leaks on insurance jobs, costing contractors time, money, and control. In this session, we’ll discuss how proper training and process alignment can help teams manage supplementing more effectively keeping key decisions in-house and profits where they belong.

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