Customer service - Articles - Page 2

Hiring News

FlashCo Adds Two Sales Reps to Expand Regional Reach

Castaneda And Swayne Join FlashCo To Strengthen Service

September 11, 2025

FlashCo hires Oscar Castaneda and Tanner Swayne to boost sales and service in the Southwest-South and Central-South regions, adding 26 years of experience.

Contractor Q&A Sponsored by QXO

Lessons in Leadership and Growth from Roman’s Roofing

Building trust with customers and suppliers is the key to success for this Midwest team of veteran roofers

Art Aisner

September 10, 2025

No Comments

Learn how this company, founded by a small team of veteran roofing contractors, reached new success by focusing on customer care.

Continuous Roofing Innovation: 20 Years of Securock® Brand Roof Boards

See how innovations like UltraLight technology and fewer fasteners translate into real productivity on the roof.

September 8, 2025

Explore why contractors and building owners alike rely on Securock^® Brand Roof Boards to protect their reputation and deliver lasting results.

Certainteed offers training and certification courses for roofing professionals

Supporting Contractors Through Education and Training Opportunities

Digital Spotlight

August 27, 2025

Online learning platforms offer flexible, on-demand courses that help contractors gain valuable knowledge in areas like project management, safety regulations, or advanced construction techniques.

The Right Way to Disclose Surcharges to Customers

Best of Success Podcast

Surcharging Done Right: What Contractors Need to Know

Credit card fees can eat away at profits, but mishandling surcharges can cost contractors even more.

Jill Bloom

Thea Dudley

August 26, 2025

No Comments

Finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.

Contractor Voices: Real World Roofing Success with TAMKO

Across the country, roofers share how TAMKO’s shingles protect homes and reputations — even in the harshest conditions.

August 14, 2025

No Comments

Four contractors, four regions, one conclusion: TAMKO’s Proline® shingles deliver when it matters most.

Text messaging keeps roofing contractors connected to their clients

Why Texting Is the Secret Weapon for Roofing Contractors

With a proper strategy, text messages can become a powerful tool that drives revenue growth for roofing contractors

Philip Portman

July 28, 2025

No Comments

Your customers check their texts—so why aren’t you texting them? See why SMS is the new roofing industry essential.

Roofing the GreatWay

The team at GreatWay Roofing in Moorpark, Calif., honors founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit

Art Aisner

July 7, 2025

3 Comments

Honoring GreatWay Roofing founder Rod Menzel for his unwavering commitment, kind heart and entrepreneurial spirit

The Hospitality Wheel: A New Blueprint for Leadership in Construction

Building Success Through Hospitality

How entrepreneur Billy Downs is growing Ford’s Garage.

Jill Bloom John Wyatt

June 30, 2025

No Comments

Billy Downs, president of Ford’s Garage, shares how his people-first leadership philosophy, rooted in his “Hospitality Wheel” concept, continues to drive business success and meaningful customer experiences.

Roofing Distributor Profile

Profile: Kyle Van Boxel of Van Boxel Building Supply

A distributor and manufacturer of synthetic felt carves out a niche in the roofing supply industry

Chris Gray

June 11, 2025

No Comments

Meet Kyle Van Boxel of Van Boxel Roofing Supply; his company combines manufacturing and distribution, delivering high-quality roofing materials at fair prices while experiencing enviable annual growth — all while remaining proudly independent.