Customer service - Articles - Page 3

11 Ways to Use AI In Your Roofing Business

Our Criteria for Selecting AI Roofing Tools

October 15, 2025

AI is evolving at an unprecedented rate and will continue to change faster and faster. Here are just a few suggestions on how you can use it to help grow and maintain your business.

2025 Young Guns

Roofing Reinvented

Young Gun Wendy Lucas

Tanja Kern

October 3, 2025

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How Wendy Lucas turned an unexpected career pivot into a mission to transform client experience and inspire the next generation of roofing professionals.

2025 Young Guns

Fitting Right In

Young Gun Charlie Rademacher

Art Aisner

October 3, 2025

One Comment

After a major move from Manhattan, Charlie Rademacher fits right into the family business — focused on relationship-driven sales and service.

2025 Young Guns

Roofing Concierge

Young Gun Kenny Locatelli

Chris Gray

October 3, 2025

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Since entering roofing in 2017, Kenny Locatelli has built 180 Contractors into more than a roofing company — a service-driven business built on communication, vision and customer care.

Young Guns Group Shot at Best of Success conference

2025 Young Guns

Young Guns 2025: Self-Starters

Standout roofing contractors under the age of 40 continue pushing their limits to drive success

Art Aisner

October 3, 2025

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RC’s latest crop of young roofing professionals under age 40 made major life-changing decisions to explore their entrepreneurial sides in roofing.

Hiring News

FlashCo Adds Two Sales Reps to Expand Regional Reach

Castaneda And Swayne Join FlashCo To Strengthen Service

Roofing Contractor Staff

September 11, 2025

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FlashCo hires Oscar Castaneda and Tanner Swayne to boost sales and service in the Southwest-South and Central-South regions, adding 26 years of experience.

Contractor Q&A Sponsored by QXO

Lessons in Leadership and Growth from Roman’s Roofing

Building trust with customers and suppliers is the key to success for this Midwest team of veteran roofers

Art Aisner

September 10, 2025

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Learn how this company, founded by a small team of veteran roofing contractors, reached new success by focusing on customer care.

Certainteed offers training and certification courses for roofing professionals

Supporting Contractors Through Education and Training Opportunities

Digital Spotlight

August 27, 2025

Online learning platforms offer flexible, on-demand courses that help contractors gain valuable knowledge in areas like project management, safety regulations, or advanced construction techniques.

The Right Way to Disclose Surcharges to Customers

Best of Success Podcast

Surcharging Done Right: What Contractors Need to Know

Credit card fees can eat away at profits, but mishandling surcharges can cost contractors even more.

Jill Bloom

Thea Dudley

August 26, 2025

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Finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.