Customer service - Articles - Page 5

Avoiding the Mediocrity Trap of "It's Fine" in Roofing

Don’t settle for less when it comes to your business, as it could cost you jobs, people and your reputation

April 11, 2025

Settling for "It's Fine" can lead to unforeseen consequences when it comes to roofing, including your reputation. Ricardo Gonález shows how to avoid the snare of "It's Fine."

Staff photo from The Roof Masters, based in San Diego, Calif.

Contractor Profile

From Risk to Rooftops: How The Roof Masters Built a California Success Story

Needing to be more present as parents helped create a lasting legacy

Bryan Gottlieb

April 7, 2025

2 Comments

Founded in 2015, San Diego-based The Roof Masters thrives under Rosa and Rudy Verdugo, balancing family needs with business growth, where the couple has built a contracting firm rated among the top 1% in California.

AccuLynx’s redesigned Field App ratings have surged by over 30%, the company said.

Technology News

AccuLynx Sees Surge in Mobile App Use and 5-Star Reviews

Company says adoption of second-generation mobile Field App continues to increase as it adds wave of new tools

Roofing Contractor Staff

April 2, 2025

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AccuLynx's redesigned Field App boosts customer satisfaction with streamlined proposals, faster contract approvals, and improved job communication tools.

Según Rosa Verdugo, la dueña, el equipo de RoofMasters es como una gran familia.

Latinos en Techado

Perfil del Contratista: The Roof Masters

La necesidad de ser más presentes como padres presentó una oportunidad para crear un legado duradero

Bryan Gottlieb

March 10, 2025

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The Roof Masters, en San Diego, prospera bajo la dirección de Rosa y Rudy Verdugo, equilibrando las necesidades familiares con el crecimiento empresarial, y se han convertido en uno de los techadores mejor calificados de California.

Ango released its 2024 State of Home Spending report, offering insights for roofing pros.

News Analysis

What Consumers Think About Roofing? Angi Homeowner Report Offers Clues

Roofing scams, storm chasers, and demands for upfront payments, along with poor workmanship, are the top complaints, but it’s not all bad

Bryan Gottlieb

January 28, 2025

2 Comments

Angi’s 2024 report reveals homeowners find roofing contractors essential yet costly, with trust issues, including contractor reliability and workmanship, persistent; but it’s not all bad.

Two customers discussing roofing options with a sales representative

How to Make Your Customers the Heart of Your Roofing Business Strategy

Build trust, better customer service and referrals with these tips from Stronghouse Solutions

Anne Marshall

December 16, 2024

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Stronghouse Solutions CMO Anne Marshall shares how to build better trust and service with your roofing customers to turn them into referral machines.

Roofing Awards

Guardian Roofing, Gutters & Insulation Named Best of Business Rate 2024 Roofing Contractor

Award recognizes the company's excellent customer service in the Auburn, Wash. area

Roofing Contractor Staff

December 6, 2024

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The award is presented to companies that earn high marks based on their 100 most recent reviews with attention paid to those posted in the last 90 days.

Sol Cerrada, presidenta de SYL Roofing Supply. Fotos cortesía de SYL Roofing Supply.

Latinos en Techado

Perfil de Distribuidor de Techos: Sol Cerrada, SYL Roofing Supply

Al servir a la comunidad latina en Florida, SYL Roofing Supply está experimentando un rápido crecimiento y éxito.

Chris Gray

December 4, 2024

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Como una nueva incorporación a la distribución de techos, SYL Roofing Supply y su presidenta, Sol Cerrada, están generando impacto al centrarse en las necesidades del cliente y atender a la creciente comunidad latina en la industria del techado.

Latinos in Roofing

Roofing Distributor Profile: Sol Cerrada, SYL Roofing Supply

By serving the Latino community in Florida, SYL Roofing Supply is experiencing rapid growth and success

Chris Gray

December 4, 2024

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As a newcomer to roofing distribution, SYL Roofing Supply and its president, Sol Cerrada, are making waves by focusing on customer needs and catering to the growing Latino community in roofing.

Owens Corning Roofing partners with Get The Referral to offer OCCN members a new referral app.

Technology Collaboration

Owens Corning Roofing Offers Customized Referral App

OC partners with business solutions provider Get The Referral for OCCN members

Roofing Contractor Staff

September 13, 2024

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Owens Corning has partnered with Get The Referral to offer a branded referral app for its Roofing Contractor Network, streamlining referrals, rewards, and customer engagement.