ORLANDO, Fla.—ServiceTitan, one of the leading software platforms for trade firms, announced additions to its AI-powered technology for residential and commercial contractors during its annual customer summit, Pantheon 2024, taking place today and Wednesday in Orlando.

The upgrades include a transformative AI assistant that will work across ServiceTitan’s suite of products and new applications for sales and call centers. Titan Intelligence is the company’s proprietary AI solutions application for trade firms. It allows contractors to automate, predict, and optimize their entire businesses.

“At ServiceTitan, we’re empowering our customers to do more than just unlock efficiency - we’re giving them the comprehensive tools they need to thrive in a rapidly changing world, where AI is transforming nearly every industry,” said Vahe Kuzoyan, president and co-founder at ServiceTitan. 

"I’m thrilled to be expanding our suite of technology to equip our customers with the tools they need to work smarter, communicate efficiently, sell more effectively, and grow faster," Kuzoyan added.

The new features and solutions introduced at ServiceTitan’s annual user conference include:

• Contact Center Pro
  An always-on, AI-driven contact center for the trades that simplifies multiple communications channels to increase revenue, lower costs, and improve customer service. Powered by Titan Intelligence virtual agents, it’s a multi-channel solution that brings phone, email, web, and social into a Universal Inbox, with guidance from a virtual assistant. 
  
  
• SalesPro
  An AI-powered solution to help technicians excel at sales. As AI-powered sales tools become more common, SalesPro is the first to focus on the trades. Most technicians are not sales experts but do much of a firm’s selling by necessity due to their regular customer interactions. Powered by Siro, SalesPro helps technicians gain confidence by analyzing their interactions through AI and suggestions, utilizing expert training content. It also connects technicians with peer-to-peer coaching to unlock their inner sales pro.
  
  
• TI Assist
  The feature assists customer decision-making across ServiceTitan by bringing AI, predictive insights, risk analysis, personalized recommendations, and deep automation to ServiceTitan with intuitive, easy-to-use TI personal assistants. Users can use TI Assist to do their jobs more efficiently.

“At ServiceTitan, we are obsessed with making our customers as successful as possible,” said Ara Mahdessian, co-founder and CEO of ServiceTitan. “To do this, we continually strive to build innovative software powered by AI to help them run and grow their businesses. 

“By delivering actionable insights and automated technology, we help contractors stay focused on what they do best—serving their customers and providing top-tier service, all while unlocking new opportunities for revenue growth and sustained profitability,” Mahdessian added.

Currently the go-to SaaS enterprise software suite for mechanical and plumbing trades, ServiceTitan has kept its eye on the roofing industry as consolidation continues rapidly. Like HVAC, electrical and plumbing before it, roofing is quickly transforming as companies are rolled up into portfolio firms where tracking thousands of customers requires an enterprise suite to help manage operations.

For more information, visit servicetitan.com.