A Wichita, Kan.-based roofing contractor has been ordered to pay more than $15,000 after a customer alleged the company didn't refund them for a failed job.
According to a release from the Sedgwick County District Attorney's Office, Mid-Continent Roofing and Restoration LLC violated the Kansas Consumer Protection Act by "failing to provide a material benefit to the protected consumer" when it didn't issue a $13,205.65 refund after failing to replace the customer's roof. A protected consumer includes the disabled, veterans, members of the military and persons over the age of 60.
Mid-Continent Roofing denied violating the act but entered a consent judgment to settle the matter. Prior to the settlement, the company provided a full refund to the consumer, but the consent judgment has Mid-Continent agreeing to an additional $2,500 in civil penalties along with additional investigative expenses and court costs. Per the agreement, the roofing contractor will not perform or contract for work it does not have the requisite license or skill to perform. Future services will require Mid-Continent obtaining the necessary permits and inspections.
The agreement also includes an injunction from engaging in "deceptive or unconscionable acts." Mid-Continent agreed to cooperate with the investigation of any future complaints.
The consent judgment was approved on Aug. 22, 2023, by Judge Stephen Ternes.