Articles by Al Levi

"When you put the car in the ditch, the first thing you need to do is stop spinning the wheels.”

Everything that goes right and goes wrong can be traced back to how we do this simple but vital first step with the customer.

Living on caffeine, nicotine and something else?

No more silent treatment. Tell your employees they're doing a good job.

Sometimes you need to let someone go to make your company better.

10 ways to help your customer pick the “right” contractor (you).

More details on how to put a mystery shopping program into place the right way.

If I video taped your employees, would you be sick to your stomach or worse?

No matter how smart you, the owner, are, you can’t do everything yourself!

Customers have a distorted sense of time and value for our efforts.