Articles by Jim Olsztynski

Make it a point to spend a little more time training employees in customer service. Most business owners pay lip service to customer service, but most don't really regard it as an important business function. Most contractors don't even pay lip service to it. They think the only thing that counts is that their people know how to work with the tools of the trade. But a surly employee can cost you many jobs.

Just say "yes" and we'll send you these eye-opening secrets absolutely free.

One in six Americans qualifies as a caregiver who may benefit from flextime.

Almost every business budgets advertising dollars as a percentage of sales, but this makes no sense.

Here are 10 reasons why advertising needs to be repeated to be effective.

Friends don't let friends mix phone calls with driving.

Good food for thought for contracting companies.

Pull quote if needed: Building contractors are at particular risk in the latest trial lawyer scam.

Whom you deal with is more important than words on paper.

One mechanical contractor lost almost $2 million to a gambling addict on the payroll.