In a letter sent to customers, Chief Operating Officer Mike Jost informed customers that ABC personnel will be the only people who can access ABC branches. The roofing distributor will continue to operate most of its branches, but will be taking orders through phone calls, fax, text, email, or other electronic means. Those who place orders will then work with ABC in its yards and parking lots.
“In a world where many businesses are getting more and more impersonal, something we love about our industry are the great people we get to meet with every day at our locations across the country,” Jost wrote. “So any effort to limit our interaction with you is not taken lightly, but we feel this is necessary to keep everyone safe.”
Delivery services will continue as normal in most of the United States. Jost noted that, if customers are in areas where this isn’t feasible, ABC will communicate on how to proceed and will “work with you in monitoring government communications.”
In ending on a positive note, Jost noted that ABC Supply is looking forward to “shaking your hands and talking over a cup of coffee” once everything has settled.
ABC Supply is among the many companies in the roofing industry that has been forced to change how it operates in response to the COVID-19 pandemic. Multiple state governments are taking precautions by issuing mandatory “stay at home” orders, which includes shutting down all non-essential businesses and asking people to remain indoors. The National Roofing Contractors Association (NRCA) is currently undergoing efforts to have the federal government clarify that roofing should be considered an essential business.