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Make it a point to spend a little more time training employees in customer service. Most business owners pay lip service to customer service, but most don't really regard it as an important business function. Most contractors don't even pay lip service to it. They think the only thing that counts is that their people know how to work with the tools of the trade. But a surly employee can cost you many jobs.

Much is written here and in other forms of media around the roofing industry about large projects and large roof-contracting firms. The reality, however, is that the roof-contracting industry in this country remains largely fragmented. The majority of the roofing jobs, commercial and residential, are performed by a large number of relatively small contracting firms.

Just say "yes" and we'll send you these eye-opening secrets absolutely free.

I have clearly identified the area where most onsite hazard communication tends to fail and control is lost: middle management.

When planning parties, business owners should be mindful of state laws that hold employers who host a party where alcohol is served liable for injuries caused by the negligent or reckless acts of employees who may leave the party intoxicated.

It appears that the summer of 2005 will be remembered as the summer of "the big deal" in the commercial roofing industry.

One in six Americans qualifies as a caregiver who may benefit from flextime.

Almost every business budgets advertising dollars as a percentage of sales, but this makes no sense.

Let me tell you about a couple of kids I know. Warning! What I'm about to share will SHOCK you.

The Hispanic worker is now the primary victim of workplace neglect and disrespect.