Quality Discount Roofing LLC, a residential and commercial contractor, was awarded the 2023 Owens Corning Pinnacle Innovation Award at the company’s annual North American Platinum Preferred Contractors Conference in Scottsdale, Ariz.
In a statement from Quality Discount Roofing, the company says it uses an assortment of technology to create an "innovative experience for not only homeowners but their employees as well." This includes an online onboarding program to virtually train new employees, an automated messaging system to notify customers through the project timeline, and a state-of-the-art estimating tool that, with automation, simplifies the estimating process for sales employees and saves on paper waste.
“We have always tried to be early adopters of new technologies in the marketplace," said Stephen Knuth, director of sales for Quality Discount Roofing, LLC. "We study other industries away from the construction industry to give us insight into what technology can help us to continue our growth. If customers experience technology from Amazon, they will desire to feel the same elsewhere where they make a purchase. Our goal has been to save time while also increasing the customer experience. New technologies shouldn’t only be for our customers but also for our employees. We found a way for them to benefit everyone.”
These processes, according to the company, have saved time and money for the business while increasing the overall experience on both sides and led to an increase in overall customer satisfaction. This caught the attention of Owens Corning, and earned it the Innovation Award.
“These technologies are available from industry leading providers," said Jimmy Soderlund, owner and CEO of Quality Discount Roofing. "Our goal is always to provide top quality customer service, technology has been a tool that makes that process easier in today's changing world.”