BELOIT, Wis. — AccuLynx announced the launch of an online Customer Portal to help roofing contractors provide better customer service while saving them time. This secure, self-service website, which is designed for use with an AccuLynx account, gives contractors an easier way to provide project updates to their customers, answer questions, offer financing, request or receive payments and more.
"For many contracting businesses, managing customer relationships is challenging, especially when things get busy. The AccuLynx Customer Portal helps contractors stay on top of customer relationships by automating the process of keeping customers informed throughout a job and providing the tools that make communication and payment collection easy. Contractors can exchange messages with customers, share documents and photos, receive payments, and even offer financing," said Mark Rattin, vice president of product at AccuLynx.
Instead of emailing individual documents, making phone calls, or driving back and forth to job sites, roofing contractors can share relevant information stored in their AccuLynx job file directly to the portal. Once a customer is provided with a unique login to the portal, they will be able to see the specific information that is shared with them, including relevant documents, appointments, delivery dates, cost, payment history and invoice balance.
"Customers today expect a high level of service from contractors," said Mike Stein, CEO of AccuLynx. "That includes on-demand access to their projects, the ability to get immediate answers to their questions, and a convenient way to make payments. Our new Customer Portal, along with the many other features in AccuLynx, helps roofing contractors take their service to the next level without increasing their workload."
The Customer Portal is the latest addition to the AccuLynx platform, which is used by thousands of roofing contractors across the U.S. and Canada. It is designed for roofing contractors who are focused on delivering superior customer service while running an efficient operation. By providing customers with 24/7 access to their projects as well as self-service capabilities, roofing companies that use the Customer Portal benefit from improved capacity and customer satisfaction.
The Customer Portal, which can be customized with a company's branding, is an optional feature available in AccuLynx.