PEACHTREE CITY, Ga. - MetalForming Inc. (MFI), a leading provider of architectural sheet metal machinery, has a new program designed to ensure its customers have instant access to technical support, regardless of their location. MFI DirectLink utilizes videoconferencing technology to replace the need to dispatch technicians to customer workplaces. Instead, DirectLink puts MFI’s technical support team in Peachtree City together with its customers, who are scattered throughout North America, via computer and video screen hookup, for faster and less expensive installation, training and troubleshooting.
For an initial sign-up fee, MFI customers receive an equipment package that includes a special camera, microphone/headset, and video phone call software that is easily installed with the remote assistance of an MFI technician.
The package comes with an array of services, from installation assistance and training to diagnostic support to preventive maintenance. The service, which utilizes standard videoconferencing technology, is the first and most advanced of its kind to be offered by an architectural machinery provider.
“As metal forming machinery becomes more sophisticated, it allows our customers to increase their productivity by quantum leaps,” said Geoff Stone, MetalForming’s founder and president. “But while this advanced technology is improving efficiencies and profit margins, it also increases the complexities of troubleshooting and maintenance, hence the need for a readily available technical team.”
DirectLink is available to any customers who have purchased machines from MFI. To obtain further information, contact Bill Wilkins at 770-631-0002 orbwilkins@metalforming-usa.com.
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