Rewarding people with performance pay is a simple theory but not so easy to practice. Employee compensation is a complex subject. Company culture, regional differences, trade practices and many other factors will impact what is the best compensation approach for your company.
Practice good management, not magic formulas.The best performance system is to pay people well and hold them accountable. One of the greatest advantages of any incentive program is that the nature of giving incentives forces you to measure performance. You must know what each person is doing in order to award the incentive. Such measurement is the first step of good management. So why not just practice good management? This means to hold people accountable, pay the people well who do well and fire the ones that don't.
They call them employees, not competitors.As crazy as employees can make us, employees are employees, not owners. They do not own a business but rather have chosen to work for someone else. So no matter how much you pay them per piece, a commission or whatever else, they are employees, not competitors.
Don't mess with their pay.Employees will forgive you for almost anything but messing around with their paycheck. The number one reason most incentive programs fail is that they are not clearly thought out and all scenarios aren't taken into account. Once you start a system, it can be very difficult to stop. So don't start a program until you have clearly planned ahead for various circumstances, such as a bad economy, a mature workforce, a weather situation, the impact of the best employees receiving the most difficult jobs, etc. Any incentive system must be fair to both the company and employee. It also should be simple so that employees clearly understand it. Ultimately, wages are determined by supply and demand, so if you do not pay a livable wage, your employees can go somewhere else. Remember, all systems must also be legal and comply with wage and hour laws.
Production Bonus PitfallsIt is very difficult to create a field production bonus that is fair. Most contractors assign their best people the most complex and difficult jobs. The most skilled field person normally starts with a more difficult incentive target. What happens when your best field person is killing him or herself on a tough job and receives no bonus, yet your newest employee is sliding through job production on an easy job and receives a hefty check?
Suppose times are tough economically and jobs are quoted with less time and margin? What if incentives improve productivity, as production rates drop, estimates are recalculated with lower rates and the incentives disappear? Ever had it rain or snow in your area? Have you ever had an incorrect quote or had a poorly run job that is out of your control? Any of these scenarios can create an unmotivated workforce when you need his or her best performance.
Profit Sharing-Retirement ProgramsSuch programs are an employee benefit designed to attract and keep quality employees. Rarely will they actually improve day-to-day productivity. However, just like hospitalization, paid holidays, vacation, etc., profit sharing can be a valuable employment tool.
Discretionary vs. Formula BonusesDiscretionary bonuses are just that-discretionary. They are awarded at management's will. The advantage of such a system is that you can make concessions for high achievers who fall outside of the normal formula. The disadvantage is that they are discretionary and subject to employee perceptions. Discretionary bonuses require ongoing feedback throughout the year detailing where the company stands. Formula bonuses are based on a set formula. On paper they seem like good ideas but rarely can they be designed where they are totally fair.
Christmas and Year-end BonusArbitrary bonuses that are dispersed at year end and near the holidays are perceived as gifts and are more likely deferred compensation, not production bonuses. Never distribute performance-oriented bonuses near the year-end holiday season.
Also, there is a family factor at work here. If you have given a holiday bonus for years and suddenly stop, you become the bad guy. Family gifts, buying practices, etc., may be established around this tradition. A little spouse "pillow talk" can wipe out the memory of even the best thought out company justification as to why no bonuses will be awarded.
Net Profit BonusesIn theory, basing bonuses on net profits makes sense. If there's no profit, there's no bonus. However, the realities of such a system are a little different. Do you really want your employees determining when you should buy company vehicles or better yet what kind of vehicle you drive? Remember, bonus programs are not a total partnership deal. If something goes wrong at the company, they come to get your house, not the employees'. Profit is your return for the risk you take.
OK, before start sending me dozens of e-mails about how great your system works, I concede there are good systems out there. But each and every company is different. What will work for one company may not work for another. The purpose of this article is merely to make you stop and think through something, prior to just doing it. If you institute a bonus system that seems like a "no brainer," well, it probably is. No long-range brain power was used when you put it together.