GAF had outgrown its legacy guarantee system and needed something more robust that could handle not only today's volume but also expected growth in the coming years. GAF performed a comprehensive overhaul of its guarantee process on a global scale, selecting Tavant for its excellent balance of proven open-box and configurable solutions. By utilizing Tavant Warranty, GAF significantly reduced the duration of the guarantee issuance time frame and enhanced the overall customer experience.

The next-gen warranty management solution, powered by artificial intelligence and machine learning capabilities, enables closed-loop warranty management. Tavant's fully integrated, user-friendly, flexible and scalable warranty management system allows manufacturers to handle claims and guarantee issuance accurately and consistently while reducing processing time. It helps manufacturers simplify their warranty process by giving them a unified solution for managing the claim and guarantee issuance lifecycles in an agile environment.

"We are delighted at the successful launch of GAF’s new solution,” said Sridhar Garla, Tavant Warranty’s head of product engineering. “We are enabling GAF business users to discover new and valuable business insights with Tavant Warranty. The solution will help them increase process efficiency by reducing manual effort in guarantee issuance processing, resulting in shorter turnaround times and increased productivity. Our goal is to give our customers a dynamic, 360-degree view of warranty management operations, allowing them to improve service quality and operational efficiency.”