By applying the golden rule with its employees and customers, Brothers Services Company in Baltimore, Md., has put together a “best of class” team of employees, according to John T. Martindale, CEO of Brothers Services.
“They love what they do and are passionate about creating value for our customers - and doing it with a smile,” Martindale said. “We are a band of brothers and sisters. Our customers love it and have rewarded us with what I believe is the most loyal customer base in our market.”
Martindale, 49, and President Steve Zwagil, 52, are committed to a philosophy of providing expert construction services to customers at a fair price, and in a manner that is consistent with the highest professional standards.
Brothers Services is a roofing and exterior construction services provider for residential and commercial property owners, builders and managers. “We began in 1985 as a residential roofing company and have gradually expanded our services over the years to include roofing, siding, windows and doors, gutters, masonry, landscaping and hardscaping to residential and commercial customers,” Martindale said. “Roofing still makes up more than half our annual revenue.”
Martindale joined Brothers Services in 1986, one year after it was founded. “I bought the company in 1992 and have owned it since,” he said. “Several years ago, Steve Zwagil became a partner in the business. We currently have about 100 employees.”
“We installed the roof for the Baltimore Ravens headquarters and training facility, installed a large hardscape job for an embassy in D.C., and provided roofing and related work for secure military installations,” he said. “One of our specialties is retrofit metal roofing where we transform a flat roof into a pitched metal roof.”
“We believe that a company has a bigger role in a community than just providing services and employment,” he continued. “As such, we take a percentage of our profits and reinvest them back into the community. We have adopted families for Christmas, put roofs on homes of the needy, and given funds toward various causes.”