search
cart
facebook twitter linkedin youtube instagram Spotify Podcasts Apple Podcasts Spotify Podcasts Apple Podcasts
  • Sign In
  • Create Account
  • Sign Out
  • My Account
  • NEWS
  • TOPICS
    • Cool Roofing
    • Event News
    • Latinos in Roofing
    • Low Slope
    • Legal
    • Metal
    • Project Profiles
    • Roofing Supply Pro
    • Roofing Safety
    • Steep Slope
    • Sustainable Roofing
    • Technology
  • EXCLUSIVES
    • Best of Success
    • Contractor Profile
    • IRE Show
    • Roofing Contractor of the Year
      • Enter Roofing Contractor of the Year
    • Top 100
      • Enter the Top 100
    • Young Guns
    • State of the Industry
  • MULTIMEDIA
    • Videos
    • Podcasts
    • Interactive Spotlights
    • Roofing Quizzes
    • IRE Videos
    • Webinars
    • Photo Galleries
  • PRODUCTS
    • New Products
    • Featured Products
  • COLUMNS
    • Editor's Note
    • Exit Planning
    • Guest Column
  • EVENTS
    • International Roofing Expo
    • Webinars
    • Best of Success Conference
    • Industry Events
  • DIRECTORY
    • Associations
    • Distributors
    • Manufacturer/Supplier
    • Business Services
    • Get Listed
  • MORE
    • Roofing Contractor Newsletters
    • Techos y Más Advisory Board
    • RC Store
    • Roofing Supply Pro
    • Custom Content & Marketing Services
    • Market Research
    • Sponsor Insights
    • Company Spotlights
    • Classifieds
      • Auctions
      • Business For Sale
      • Business Opportunities
      • Equipment For Sale
      • Positions Available
      • Products
      • Safety
      • Software
      • Services
      • Training
    • Contact Us
  • EMAGAZINE
    • eMagazine
    • Advertise
      • Editorial Calendar
      • Contact
    • Archive Issues
  • SIGN UP!

Best of Success: Making Alternative Dispute Resolution Work for You

By Tom Watts
November 9, 2009
Roger Harper, Principal, Creative Dispute Resolutions, and Chris Dunn, Attorney, Walter Lansden Dortch & Davis LLP, know legal disputes can be expensive and time consuming. Their session on alternative dispute resolution detailed the benefits of lesser-known options such as arbitration and mediation.

Dunn


Roger Harper, Principal, Creative Dispute Resolutions, and Chris Dunn, Attorney, Walter Lansden Dortch & Davis LLP, know legal disputes can be expensive and time consuming. Their session on alternative dispute resolution detailed the benefits of lesser-known options such as arbitration and mediation.

“Concurrent with the slowdown in new development, construction claims and litigation are increasing,” said Harper, who serves on the Panel of Commercial Neutrals with the American Arbitration Association. “The prospect of future work is generally not available as means to resolve claims. Many contracts only have cursory or insufficient provisions for claim resolution.”

Dunn noted that advance planning can help head off problems before they crop up. “Think of options at the contract stage, before people’s blood is boiling,” he said.

“Whether you want to or not end up in litigation, you need to be thinking about it at the contract stage.”

Harper

Dunn likened arbitration to a private version of court litigation. “Arbitration is a formal procedure including submission of briefs, limited witness testimony and presentation by counsel,” he said. He noted that arbitration was typically faster and less costly than litigation, and arbitrators have specific industry expertise, while a judge may not.

On the flipside, Harper said mediation is a facilitated discussion between the parties of a dispute to reach an agreement on all or part of the issues. “A third-party neutral (mediator) works with each party and their counsel either separately or as a group to facilitate an agreement,” he said. It’s an informal process focused on settlement rather than determining fault and assessing damage.” According to Harper, advantages to mediation include that it’s relatively cheap and quick, and is generally completed in a day. It can occur at any point in the process, and the results are confidential.

Harper noted mediation does have some possible disadvantages. “Parties may not be able to reach an agreement, and it may not be suitable for highly complex disputes that might require rulings on issues of law,” he said.

Dunn and Harper recommended that contractors develop alternative dispute resolution clauses for future contracts, maintain awareness of evolving methods and practices of dispute resolution, and periodically evaluate their agreements.

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Tom Watts is the associate editor of Roofing Contractor. He can be reached at 248-244-1738 or wattst@bnpmedia.com.

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • A discussion panel of roofing contractors

    5 Growth Strategies for Roofing Contractors in 2026

    Three high-performing Owens Corning Roofing Platinum...
    Columns
  • A home with a roof

    2026 State of the Roofing Industry Report

    Despite economic turbulence, shifting regulations,...
    State of the Industry
    By: Art Aisner and Chris Gray
  • two-roofers-in-harnesses-on-tile-roof

    How AI Is (and Isn’t) Impacting Roofing Jobs

    A new study from Microsoft shows artificial intelligence...
    Roofing News
    By: Chris Gray
You must login or register in order to post a comment.

Report Abusive Comment

Manage My Account
  • eMagazine Subscription
  • Sign Up for the Newsletter
  • Online Registration
  • Manage My Preferences
  • Subscription Customer Service

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Roofing Contractor audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Roofing Contractor or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Female standing in home kitchen doing accounting work from home calculates company financial statement, use calculator fill data results on laptop application, housewife manage family budget
    Sponsored byWatercress Financial

    Paying for a New Roof: What Homeowners Consider and What Contractors Should Know

  • A construction worker surrounded by so much data
    Sponsored byEpicor Software

    Supply Chain Optimization: Overcoming Challenges in the Building Supply Industry

  • Cover-Board-Spray Application
    Sponsored byH.B. Fuller

    Unlock the Power of Spray-Applied Canister Adhesives: Proven Tips for Safer, Faster, Smarter Application

Popular Stories

Police Line

Roofer Killed in Rooftop Fall in Mobile, Alabama

QXO logo and New York Stock Exchange

QXO to Acquire Kodiak for $2.25 Billion

AI handshake

Making Moves: How Mega Mergers are Redefining Roofing Distribution

Events

March 31, 2026

The Number One Reason Roofers Lose Money on Insurance Jobs and How to Fix It

Insurance supplementing is one of the biggest profit leaks on insurance jobs, costing contractors time, money, and control. In this session, we’ll discuss how proper training and process alignment can help teams manage supplementing more effectively keeping key decisions in-house and profits where they belong.

April 23, 2026

Homeowners Survey: A Roofing Customer’s Journey in 2026

Join the experts as they break down the data on another set of questions aimed at gaining insights into the rapidly changing home roofing and restoration market. Roofing contractors can use this data and insight to better understand what factors influence a homeowner's contractor selection process. 

View All Submit An Event

Related Articles

  • Dispute Resolution: Picking Your Fights Carefully

    See More
  • Content Is King: Are You Joining Us for the 10th Best of Success?

    See More
  • Thanks for Making RoofPoint a Success

    See More

Related Products

See More Products
  • framing.jpg

    Complete Book of Framing: An Illustrated Guide for Residential Construction, 2nd Edition - Updated and Expanded

See More Products
×

Be in the forefront of the roofing industry!

Join thousands of professionals today. Shouldn’t you know what they know?

JOIN NOW!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing