Technology News
Applause, TRUCE Add Driving Data to Field Scorecards
Integration targets technician safety
Applause has partnered with TRUCE Software to add employee-specific driving data to its performance scorecards for field service technicians.
The integration gives technicians access to driving metrics alongside other performance indicators, including productivity and customer experience. Managers can use the data for coaching, safety programs and employee incentives.
TRUCE collects driving information through technicians’ mobile devices rather than assigning scores to individual vehicles. The data is then transferred automatically into Applause scorecards, allowing employees to monitor their performance and managers to avoid manually matching drivers with vehicle records.
“By bringing TRUCE’s driving data into technician scorecards, we’re giving field teams greater visibility into their performance,” said Joel Ragar, co-founder and vice president of product at Applause.
The integration is available immediately to customers using both platforms.
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