Since 2022, Elite Roofing Supply has modified and enhanced its employee experience efforts, resulting in turnover reduction. Nicole Eisenbarth, chief operating officer, and Renata Lemke, human resource manager, share tips and strategies distributors can implement to improve recruitment and retention.

A sales rep should do more than simply propose products and offerings to help their customers. In this episode, John DeRosa, director of contractor training at SRS Distribution, illustrates the importance of using empathy to connect with customers to truly understand what they need.

In this episode, Alan Lopez, CARE Operations Manager at GAF, explains how roofing distributors can partner with the manufacturer to help Latino roofing professionals hit their stride.

In this episode, Roofing Contractor Group Publisher Jill Bloom and Thea Dudley, CEO of Pocket Protectors, aka “The Credit Overlord,” discuss handling holiday schedules and collecting from your customers while not being a Scrooge.

By making payment collections easy, roofing distributors create a win-win situation for themselves and their customers. In this podcast, we hear from Thea Dudley, CEO of Pocket Protectors and the “Credit Overlord” on the benefits of using payment portals and how to optimize them.

With the advent of digital communications, it can be easy to let personal connections go to the wayside. In this episode, Wade Baughn, vice president at American Home Specialists, talks about how roofing distributors can foster relationships with their customers to improve their businesses.

In this episode, Pocket Protectors CEO Thea Dudley, the “Credit Overlord,” touches on the importance of credit applications and how they can make a business run smoother in construction.