Controlling and monitoring behavior is a realistic goal, changing people’s personalities is not.

Long term, building an organization that can better communicate with your field force just makes sense.

Communicating is a key managerial skill and not as easy as one might think.

There are critical clues on every site foreshadowing red-flag disaster that may or may not occur that day.

"The labor market is very competitive and roofing contractors must change their ways and be more progressive. Ignoring millennials just does not make any sense. "