This year will not be one Letitia Hanke forgets easily. Like many roofing contractors serving both residential and commercial markets across the country, the president of ARS Roofing in Santa Rosa, Calif., faced unforeseen challenges that could either make or break her business.

Already dealing with a skilled worker shortage exacerbated by historic wildfires in her region, Hanke’s company faced some of the harshest shutdown orders and business restrictions in the country due to COVID-19.