The National Roofing Contractors Association and GAF Materials Corp. have announced a problem-resolution program.
The National Roofing Contractors Association, Rosemont, Ill., and GAF Materials Corp., Wayne, N.J., have announced a problem-resolution program. The program will enable NRCA member contractors who report problems with GAF asphalt shingles and other residential roofing products to receive quick resolution.
The program, which will begin immediately, will operate as follows: If NRCA receives a call from a member contractor reporting a problem with any GAF residential product, NRCA will notify GAF, and GAF will respond to the contractor within two business days. NRCA will monitor the process to ensure the contractor is satisfied.