Business Expansion
Palfinger Opens New North American Parts Hub
$15M Illinois facility boosts speed, service, and support for dealers and customers across the U.S., Canada, and Mexico
A ribbon cutting marked the opening of Palfinger's new Parts Distribution Center, in Huntley, Ill. (from left): Thimo Schulz, L.I.T. CEO; Fokke Fels, L.I.T. chairman of the board; Dave Larson, Palfinger consultant; Gerhard Sturm; Palfinger SVP, global sales & service; Andreas Klauser, Palfinger CEO; Village of Huntley Mayor Timothy Hoeft; Ismael Daneluz, Palfinger VP of sales & service, North & Latin America; Balthasar Gwechenberger, Palfinger VP, global after sales; Florian Kaiser, regional director, after sales; and David Kovamees, regional senior manager, spare parts.
Palfinger's new 177,000-sq.-ft. parts distribution center in Huntley, Ill., stocks 60,000 spare parts for the company's full North America product range.
Palfinger has opened its new North American Parts Distribution Center in Huntley, Ill., marking a $15 million investment in faster service and greater reliability for dealers and customers across the U.S., Canada and Mexico.
The 177,000-square-foot facility features advanced robotic systems, capacity for 75,000 annual shipments, and more than 60,000 stocked parts, reinforcing Palfinger's commitment to strengthening service and minimizing equipment downtime.
Located near Chicago’s major interstate corridors, O’Hare International Airport, and Rockford’s cargo hub, the 177,000-sq.-ft., modern indoor space stocks more than 60,000 spare parts for Palfingers’s full North America product range, including knuckle boom cranes, bucket trucks, truck-mounted forklifts, service cranes, hooklifts, cable hoists, and timber and refuse loaders.
An advanced AutoStore robotic system picks parts with speed and accuracy, enabling faster turnaround and greater reliability. At full capacity, the center is expected to process 75,000 shipments annually in partnership with L.I.T., Palfinger’s long-standing global logistics provider.
“Service is a growth driver for Palfinger, and North America is one of our important markets,” said Palfinger CEO Andreas Klauser. “The Huntley facility is a major investment in keeping our customers up and running. It’s about speed, reliability, and demonstrating our commitment and confidence to this region. It’s also bringing our global standard of service even closer to our dealers and customers.”
Expanding Service Capabilities
The new Parts Distribution Center operates as the central hub for Palfinger’s spare parts operations in North America, complementing the company’s growing online parts ordering system.
“The new Huntley facility demonstrates how focusing on service and finding ways to better support customers are key strategies for us in North America," said Ismael Daneluz, VP of sales and service for North and Latin America. "We’re pairing this facility with innovations in service delivery, from offering virtual reality training and other digital resources to growing our mobile service fleet. Our focus is simple: get customers what they need, when they need it, and keep their equipment working at peak performance.”
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Opening Celebration
The grand opening coincided with the 2025 Palfinger North America Dealer Conference, uniting close to 200 dealers, partners, and company leaders under the motto "Connected by Service, Driven by Excellence." Guests toured the facility, experienced live equipment demonstrations, and interactive activities, including a virtual reality crane simulator.
Palfinger said it aims to double its global parts and service revenue by 2030 through targeted investments in service infrastructure worldwide. In North America, the company's goal is to reach $1 billion in revenue by the end of the decade and become the region’s top provider of lifting solutions, while setting the standard for service excellence.
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