The team of Bill Baley and Chuck Chapman provided keen insight to the Best of Success audience in its dialogue titled “Think Big: Establishing Processes and Procedures.” According to Baley, president of C.I. Services in Mission Viejo, Calif., and Chapman, president of Tecta America Arizona, the process of improving your business starts with re-examining the fundamental questions: Who are you? What is your company? Who or what do you want to be? What did your original business plan look like? Do you even have a business plan?
“If you don’t have a plan, if you don’t have a map, if you don’t know which road you are on, of course you’ll feel like you’re going nowhere, because you don’t know where it is you’re supposed to be going in the first place,” Chapman said.