There is no question COVID-19 has impacted the world and left many casualties – and in business terms, customer service seems to be one of its biggest.
Here are some examples I recently encountered: I stayed in a major hotel that was full but had only one desk clerk — no one ever answered the phone and no towels, the list went on and on; I bought a smoker that doesn’t work, and no one returned calls to help me; we called seven five-star rated landscapers for yard maintenance, no one returned a call; I have special status as frequent flyer, but it still took me one hour to get someone on the phone.