Key Elements for Successful Service and Maintenance Departments
Nick Sabino, president of Cincinnati-based Deer Park Roofing, said instead of a broad mission statement for his company, each department has a specific mission. In the case of maintenance, it’s turning a service call into a new roof.
“We’ll repair that thing 30 times if we have to, but eventually, that customer is going to use us when they do their roof,” Sabino said.