Traditionally, it has been a challenge to manage office and field communications. Now the problem is greater than ever. There is a tendency for the office to only call the field when they want something or there is a problem. And vice versa, the field also tends to only want to talk to the office when there is a question or issue.
Naturally, this creates an environment of hostility, not cooperation. Throw in the fact that the fastest growing segment of the field workforce is Latino — and most supervisors are not bilingual — and you have even more of a communication challenge.