Managing people has been and will always be challenging. Frequently, we promote our best technician to manager and then wonder why he or she doesn’t succeed. Being a good manager requires communication, organizational skills and a desire to get things done. It also requires patience and an understanding that not all of your employees think like you. Here are some thoughts on what you can do to be a better manager.
Personalities are complex and a result of genetics, life experiences, habits and other beliefs. Remember that demanding teacher that took control of the classroom? When the bell rang, little Johnny Hellion’s personality didn’t change. He wanted to misbehave just as much in this class as others but the teacher’s methods didn’t allow it. Focus on controlling employee behavior, not trying to change who they are. If you have a whiner, don’t listen. If someone is late, don’t tolerate it. If someone is a gossip, don’t participate.