Roofing Contractor Editorial Director Rick Damato moderated a panel discussion that explored ways to excel in service work. Titled “Why Investing in Your Maintenance Division Pays Off,” the panel featured Steve Little, president of KPost Company in Dallas; Richard Nugent, CEO of Nations Roof in Lithia Springs, Ga.; and Anthony Schena, CEO of Schena Roofing & Sheet Metal Company in Chesterfield, Mich.
All three companies have successful maintenance departments, and all three panelists recommended running service work as a separate profit center. “I feel very strongly that a maintenance organization should stand alone. We have separate P&L’s for our maintenance organizations,” Nugent said. “We feel strongly that maintenance should be scheduled and run by maintenance people. They really have different personalities than a contractor. It’s not the same skill.”