When Steve Gotschi founded DryHome Roofing & Siding in 1988, he had a hunch he could succeed by excelling in an area his competitors often neglected — customer service. “Twenty-five years ago, the industry was a lot different than it is today,” he said. “The industry has become a lot more professional. Back in the day there was no such thing as customer service. People couldn’t even get a call back. I saw the trend and I thought, ‘I’m just going to start a customer service company that does roofing installations.’ That was my goal, and it seemed to work.”
Twenty-five years later, that laser focus on the customer’s needs continues to pay off for the Sterling, Va.-based company. Under Gotschi’s leadership, DryHome has earned a reputation as a business that embodies the Golden Rule. Employees not only strive to treat customers as they would like to be treated, but to be good neighbors and help the community. The company sponsors its own Free Roof for the Holidays program, which donates a roof to a Virginia homeowner or nonprofit organization in need. Gotschi also spearheads the Loudoun Lyme 5K Run, which has raised more than $140,000 to combat Lyme disease.