Chris Zazo is certainly a glass-half-full kind of guy, with a positive, pay-it-forward attitude. During his presentation titled “Customers for Life,” he shared stories that demonstrated the power of excellent customer service. At the centerpiece of his discussion, Zazo, the president and CEO of Aspenmark Roofing & Solar, detailed how his company responded to a new customer who was faced with a devastating situation.
Zazo received the call one morning from his project manager. He recounted how the conversation quickly degenerated into something out of a Beavis and Butthead cartoon. “Fire — there’s a fire!” said the PM. “What fire? Where?” asked Zazo, who eventually determined there was a fire at the jobsite. “Is it ours or theirs?” Without further hesitation, he then jumped into his truck and headed to the scene. When he got there, he found utter chaos. Fire trucks, news crews and even members of the Red Cross were on hand, passing out water to evacuated employees.