It costs a lot of time, money and energy to hire, train and retain top-quality employees, but if you do it the right way, it’s worth the investment. That was the message of Michael Huntington, director of maintenance operations for AAA Roofing Co. in Indianapolis. The third-generation roofing contractor shared some of the ways his company has built its workforce during the past 90 years in his presentation titled “Retaining Quality Workers and Maintaining Integrity in Tough Economic Times.”
“We spend a lot of money training people to do things the right way,” Huntington said. Proper training allows a company to reach maximum efficiency and ensure quality. Trusting relationships with employees help solidify great relationships with customers, who are more likely to recommend the company to others. “It also helps increase the loyalty among our clients, who are always mentioning our fabulous workforce,” he said.