At the end of the day, every roofing contractor’s goal is to end up with a quality roof installation and a satisfied customer. On a residential project, once the final nail has been driven and the last piece of packaging has been picked up, a final inspection can ensure that the job has been done right. But who really knows what customers are thinking?
Getting insight on the consumer’s perspective was the driving force behind the creation of the Roofing Contractor Homeowners Survey. The survey was designed to determine how homeowners found contractors and how satisfied they were with the performance of the contractor who landed the job. Another goal was to identify the key drivers behind the decision to choose one contractor over another.