You don’t achieve success in the roofing industry without quality workmanship. According to Robert Marshall, president of Marshall Roofing & Sheet Metal Co. Inc. in Peabody, Mass., ensuring top-notch work comes down to communication.
“Personally, I’m out on the jobs. I oversee it,” he said. “But it takes constant communication from the office staff to the supervisors to the foremen. They know what our expectations are for them. They know what the expectations are for the installation of the roof system. They know our expectations for the quality of the roof system when they are done. It’s from the top down. They understand exactly what’s expected of them — and they do it.”