While I have written about complaints in the past, it continues to be an area of interest and concern. In today’s hectic world, complaints can become even more of a problem as disgruntled customers often post negative comments on the Internet. No one likes dissatisfied customers. Most of us are prideful about our work and want to make sure people are pleased with the results. However, it is impossible to please everyone. Hopefully, the following rules can help your organization better understand and tackle the problem.
Rule 1:The customer is not always right. Not all customers are good customers. Some intentionally want to take advantage of you, others are unhappy in life and no one can please them. It is OK to fire a customer and it is OK to agree to disagree.